Nelly Karen Bautista Torres
Customer Service CCL
32 years old
CDMX (01560) Mexico
Professional Status
Employed
Open to opportunities
Experiences
Sea Logistics Customer Care Import Specialist
Kuehne + Nagel Forwarding, S.A. de C.V.
Since April 2022
- Manage full cycle of ocean import from booking to final delivery
- Comunicate with carriers to secure bookings, track sailings and resolve any scheduling issues.
- Coordinate with customs brokers, warehouses and LTto ensure timely cargo dispatch.
- Maintain accurate shipment records and update internal system.
- Provide excellent customer service by keeping customer informed of shipment progress and resolving inquires promptly.
Customer Service Supervisor
FMS LOGISTICS
June 2019
to April 2022
- Training workforce.
- Keep communication effectively with US co-workers.
- Report status activities.
- Evaluate performance' staff.
- Creation of SOPs.
- Receive and book orders for our client to international destinations.
- Supervise the documentation process of peers to ensure accurate and smooth transition from booking to arrival of shipment.
- Communicate with carriers about shipments and schedule changes.
Team Leader
FMS LOGISTICS
January 2017
to June 2019
- Training workforce.
- Enter into company's system the shipping instructions, VGMs & booking from the customer.
- Creation of SOPs.
- Evaluate performance' staff.
Export Coordinator
FMS LOGISTICS
January 2016
to December 2016
- Enter into company's system shipping instructions, VGMs & bookings to be submitted via INTTRA.
- Audit old shipments in ACE web site (US customs)
Training
Agencia Aduanal FH y CIA., S.C.
September 2013
to October 2015
- Check information from customer (facturas, packing list, COO) and match with customs revision.
- Check information for bill's creation.
- Enter invoice & packing list info into company's system
