Natalija Fuksmane

Results-oriented eCommerce Development and Transformation Manager with international experience and proven skills in delivery team leadership, strategic process improvement and client relationship management.

Solid background in airline program and retail industry, product and project management balanced with a very robust technical development background. Adept at communicating at all levels of an organisation. Airline and retail fashion experience in leading and guiding the work of technical staff, serving as liaison between business and technical aspects of projects as well as planning project stages and assessing business implications for each stage.

Focus on monitoring progress to assure deadlines, standards, and cost targets are met while merging digital and physical touch points into integrated journey with higher levels of service delivering the most intuitive and innovative customer experience.

Specialties:

• Integrating customer touch points across online and offline to enable seamless continuous shopping experience including online, mobile and web platforms, offline stores, customer support channels, loyalty programs, and marketing campaigns, e-commerce fulfilment and reverse logistics.
  
• Creating e-commerce and commercial online projects of efficiency to allow fast and sustainable growth while building intensely personalised online retail experience powered by data driven insights.
  

• Expert in turning websites into profit centers. Systems and process reengineering to build supporting technology and operations for integrated propositions, be it online ordering and offline fulfilment.
  

• Architecting and implementing durable, scalable solutions and driving necessary change management within organisations.
  

• Ability to identify and develop opportunities for up-selling and cross-selling of ancillary products in e-commerce projects, online travel solutions and beyond.
  

• Ability to build strong relationship working with internal and external stakeholders; long range strategic partnerships building and planning
  

• Complex integrations of e-commerce platforms ( Demandware / Magento) with ERP, 3PL, CRM, Data Warehouse, Payment Gateways and Analytics