Natalija Fuksmane
Global Digital Programme Manager
Professional Status
Employed
Available
About Me
Results-oriented eCommerce Development and Transformation Manager with international experience and proven skills in delivery team leadership, strategic process improvement and client relationship management.
Solid background in airline program and retail industry, product and project management balanced with a very robust technical development background. Adept at communicating at all levels of an organisation. Airline and retail fashion experience in leading and guiding the work of technical staff, serving as liaison between business and technical aspects of projects as well as planning project stages and assessing business implications for each stage.
Focus on monitoring progress to assure deadlines, standards, and cost targets are met while merging digital and physical touch points into integrated journey with higher levels of service delivering the most intuitive and innovative customer experience.
Specialties:
Solid background in airline program and retail industry, product and project management balanced with a very robust technical development background. Adept at communicating at all levels of an organisation. Airline and retail fashion experience in leading and guiding the work of technical staff, serving as liaison between business and technical aspects of projects as well as planning project stages and assessing business implications for each stage.
Focus on monitoring progress to assure deadlines, standards, and cost targets are met while merging digital and physical touch points into integrated journey with higher levels of service delivering the most intuitive and innovative customer experience.
Specialties:
- Integrating customer touch points across online and offline to enable seamless continuous shopping experience including online, mobile and web platforms, offline stores, customer support channels, loyalty programs, and marketing campaigns, e-commerce fulfilment and reverse logistics.
- Creating e-commerce and commercial online projects of efficiency to allow fast and sustainable growth while building intensely personalised online retail experience powered by data driven insights.
- Expert in turning websites into profit centers. Systems and process reengineering to build supporting technology and operations for integrated propositions, be it online ordering and offline fulfilment.
- Architecting and implementing durable, scalable solutions and driving necessary change management within organisations.
- Ability to identify and develop opportunities for up-selling and cross-selling of ancillary products in e-commerce projects, online travel solutions and beyond.
- Ability to build strong relationship working with internal and external stakeholders; long range strategic partnerships building and planning
- Complex integrations of e-commerce platforms ( Demandware / Magento) with ERP, 3PL, CRM, Data Warehouse, Payment Gateways and Analytics
Global Digital & Data Program Manager
Jurlique
Since May 2016
Sydney
Australia - New South Wales
- Delivering innovative technology products and solutions to achieve the ambitious goals of Australia’s leading skincare brand.
- Playing a leading role in Delivery practice leading a Scrum team throughout the E2E delivery life-cycle, helping them to work more effectively and collaboratively in order to deliver new features and improvements throughout our technology stack.
- Mentoring and coaching engineers and internal stakeholders to foster high performance and enable Agile and Lean practices.
- Role model Agile values and principles, as well as play a hands-on role demonstrating and facilitating Agile practices such as discovery sessions, inception workshops, planning, retrospectives, estimation sessions, daily stand-ups, tracking progress etc.
- Lead and support Scrum teams and individuals by facilitating Agile ceremonies and practices
- Support the Product Owners to make sure the teams are delivering value to our customers
- Promote, expand and introduce software engineering best practices in the teams (including but not limited to Agile, Lean Startup, Design Thinking, MVP, Continuous Delivery, Test Driven Development, etc)
- Play a pivotal role in promoting a culture of continuous improvement
