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Natalija Fuksmane

Global Digital Programme Manager

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Professional Status
Employed
Available
About Me
Results-oriented eCommerce Development and Transformation Manager with international experience and proven skills in delivery team leadership, strategic process improvement and client relationship management.

Solid background in airline program and retail industry, product and project management balanced with a very robust technical development background. Adept at communicating at all levels of an organisation. Airline and retail fashion experience in leading and guiding the work of technical staff, serving as liaison between business and technical aspects of projects as well as planning project stages and assessing business implications for each stage.

Focus on monitoring progress to assure deadlines, standards, and cost targets are met while merging digital and physical touch points into integrated journey with higher levels of service delivering the most intuitive and innovative customer experience.

Specialties:

  • Integrating customer touch points across online and offline to enable seamless continuous shopping experience including online, mobile and web platforms, offline stores, customer support channels, loyalty programs, and marketing campaigns, e-commerce fulfilment and reverse logistics.
  • Creating e-commerce and commercial online projects of efficiency to allow fast and sustainable growth while building intensely personalised online retail experience powered by data driven insights.

  • Expert in turning websites into profit centers. Systems and process reengineering to build supporting technology and operations for integrated propositions, be it online ordering and offline fulfilment.

  • Architecting and implementing durable, scalable solutions and driving necessary change management within organisations.

  • Ability to identify and develop opportunities for up-selling and cross-selling of ancillary products in e-commerce projects, online travel solutions and beyond.

  • Ability to build strong relationship working with internal and external stakeholders; long range strategic partnerships building and planning

  • Complex integrations of e-commerce platforms ( Demandware / Magento) with ERP, 3PL, CRM, Data Warehouse, Payment Gateways and Analytics
Resume created on DoYouBuzz
Experiences
  • Delivering innovative technology products and solutions to achieve the ambitious goals of Australia’s leading skincare brand.
  • Playing a leading role in Delivery practice leading a Scrum team throughout the E2E delivery life-cycle, helping them to work more effectively and collaboratively in order to deliver new features and improvements throughout our technology stack.
  • Mentoring and coaching engineers and internal stakeholders to foster high performance and enable Agile and Lean practices.
  • Role model Agile values and principles, as well as play a hands-on role demonstrating and facilitating Agile practices such as discovery sessions, inception workshops, planning, retrospectives, estimation sessions, daily stand-ups, tracking progress etc.
  • Lead and support Scrum teams and individuals by facilitating Agile ceremonies and practices
  • Support the Product Owners to make sure the teams are delivering value to our customers
  • Promote, expand and introduce software engineering best practices in the teams (including but not limited to Agile, Lean Startup, Design Thinking, MVP, Continuous Delivery, Test Driven Development, etc)
  • Play a pivotal role in promoting a culture of continuous improvement
  • Overall technical management of the eCommerce portfolio consisting of brands such as SABA, Sportscraft, JAG and Willow. This includes the review and management of eCommerce architecture decisions, management of Demandware and the overview and validation of Demandware design and development status, guiding and supporting Omni-Channel initiatives by delivering seamless branded customer experience. Responsibility includes monitoring the brand’s project status, integrations with OMS and WMS systems, integrations with middleware integrators, integrations with third party applications (ERP/CRM/Affiliate Partners) and managing partner contracts.

    Key Responsibilities:
  • Ensure all business, functional and technical requirements pertaining to the execution of eCommerce initiatives are accurately delivered.
  • Manage team of eCommerce development, support, business analyst and quality assurance.
  • Monitor and coordinate resolution of all support tickets and change requests.
  • Manage relationships with internal and external business partners.
  • Determine and measure key success metrics for eCommerce initiatives.
  • Oversee strategic and operational development for our website portfolio.
  • Ensure the appropriate testing programs are developed and executed within APG as well as at partners.
  • Project managing the launch and implementation of all web distribution sites through effective communication and stakeholder relationship management.
  • Managing all aspects of deploying travel insurance products online: including preparing business requirement documents (BRDs) and schedules for IT, liaising with clients to initiate services, project managing IT production liaising with local and regional operations, maintaining account budgets and ensuring deadlines are met.
  • Work with major accounts to ensure client requirements are understood and fulfilled in relation to web content management system, web reservation system, service, operations,
  • claims and customer support.
  • Liaise with IT and Operations team in Australia, NZ, Singapore and Malaysia to coordinate, oversee production and testing of online travel projects
  • Liaise with internal business units in ACE Australia including Operations, Customer Service, Telemarketing, Legal & Compliance, Finance, Underwriting and Claims to coordinate existing process flows, develop new processes and draft SOP documents as required.
  • Participate in preparation of reports and budgets on monthly basis
  • Organize and manage different kinds of airBaltic e-Business Projects both internal and external
  • Analyze different business requirements and based on them specify structures, layouts and functions of Internet Projects
  • Organize developers work and do tests of Projects
  • Order Projects development externally if necessary
  • Prepare projects plans and status reports
  • Follow up the latest trends in e-Business and suggest innovations
  • Taking ownership for allocated Digital Projects and follow through to completion on time and within budget.
  • Producing timelines for projects.
  • Monitoring and following up to ensure deadlines are met at every stage and that the project is kept on track.
  • Monitoring costs to ensure projects do not go over budget.
  • Producing regular status reports to update stakeholders on progress of project.
  • Ensuring ongoing communication with team members and stakeholders to keep project on track and everyone up to date on progress/developments.

Web Developer

Firefly Interactive
September 2005 to 2006
Sydney
Australia
  • HTML/CSS/ColdFusion/Actionscript 2
  • Websites and Mobile websites design and development
  • Game Design
  • Bespoke development
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Resume created on DoYouBuzz