Survey of requirements for the development of the SAP CRM module (Customer Care) based on the best practices of the eTOM methodology.
Survey of requirements for the development of the SAP OMS module (sale and after-sale) based on the best practices of the eTOM methodology.
Management, analysis and updating of customer care and sales processes, defined by the company considering the good practices established in the eTOM methodology.
Monitoring of the automation of processes in the transactional tool BSS / OSS to be acquired by the company.
Survey of requirements and coordination of development of external systems not considered in the scope of the acquisition of the transactional tool BSS / OSS
Management of the integration of the external systems developed with the transactional tool OSS / BSS through the data bus, ESB architecture knowledge for its integration.
Definition, revision and validation of the Webservices (Java programming language) required within the integration project.
Definition, review and validation of: APIS, queues and file generations for integration with the OSS / BSS transactional system and external developments.
Review with suppliers of the transactional system OSS / BSS compliance with the requirements of the company.
Development management of external systems with the company's development team and the contracted team.
Definition of test scenarios of the OSS / BSS transaction system and its integrations.
Definition of test scenarios for external systems.
Definition of test scenarios, connectivity, network and technological infrastructure.
Management of pre-integration tests, integration and certification of developed legacy systems.
Management of UAT and end-to-end tests for integration developments, CRM module and sales management module.
Participation in change management for the acceptance of the OSS / BSS solution in the company by the users.
Start of production of external systems.
Start of production of integration developments
Administration of Oracle and MySQL databases
Administration of Microsft and Linux operating systems
Project management support for application integration using the Microsoft Project Management tool: percentage of compliance with activities, fulfillment of milestones, updating of the baseline, identification of risks and possible mitigations, technical documentation, disclosure of the communication plan and guidelines of the project, list the pending and possible pending and document the lessons learned, planning activities for the next period.
Support for the management of CRM and sales projects using the Microsoft Project Management tool: percentage of compliance with activities, fulfillment of Milestones, update of baseline, identification of risks and possible mitigations.
Supervision of projects: implementation of technological infrastructure, physical infrastructure, internet connectivity and operation of Infocenters.
Development of an online application to manage information of the infocenters and access to it, using php, JavaScript and Axes tool.
Project management: compliance monitoring of milestones and supporting documentation, percentage of compliance with activities and update all this information at GPR tool.
Modification of project activities and update in the GPR tool
Development of the "Infocenters" new phase project, under the logical framework methodology.
Administration of the project "UNIVERSAL ACCESS PROGRAM": technological laboratories with Internet access in schools and public schools in Ecuador
Administrator of agreements: Mintel-Municipalities for provision of equipment.
Training in web tools for the facilitators of the Infocenters
Management of web 2.0 applications and social networks: flicker, facebook (create pages for organizations), youtube (creation of channels), blogs, Wikis
Participation in the execution of ICT projects that allow to reduce the digital divide in Latin America
Training in the tools of ICT tools: electronic lists, emails, Microsoft offices: Word, Excel, powerpoint, email and databases.
Information gathering, training and monitoring projects.Development and administration of Web sites using: PHP, JavaScript, Axes, content management Joomla, Dreamwever, Adobe Photoshop, Firewarks, Flash, java. J2EE