Naoufal Bouzid
Experienced Communication, Public Relations and Advertising
36 years old
Driving License
Rabat (10060) Morocco
Employed
Open to opportunities
I'm a young professional with excellent qualifications and a strong desire to excel in my career, I'm passionate about Marketing, Communication and Business Development.
Capitalizing on my successful experience with a variety of firms and international programs, I’m always seeking new professional opportunities where my background and problem-solving skills can benefit your organisation.
Capitalizing on my successful experience with a variety of firms and international programs, I’m always seeking new professional opportunities where my background and problem-solving skills can benefit your organisation.
Customer Service Officer
British Council
November 2013
to December 2015
Full-time
Rabat
Morocco
- Customer care:
-Marketing of products and services of British Council Morocco: courses, exams and projects;
-Receiving suggestions and client’s complains and their transmissions after consolidation to the top management of the organization;
-Setting up a customer relationship satisfaction survey. - Corporate Sales (B to B):
-Prospection of new corporate clients;
-Presentation to corporate customers;
-Follow-Up to the signature of contracts. - Digital:
-Update Website pages of the teaching centre and the contact section of the British Council Rabat;
-Scheduling social media updates;
-Interaction with messages and feedbacks received through social networks.
Junior Consultant
Capital Consulting
March 2013
to July 2013
Internship
Casablanca
Morocco
- Capital Consulting-Banking & Insurance division:
Market research on quality of insurance services in Maghreb. - Royal Air Maroc:
Formalization and modeling of the organizational Business Processes on Aris Business Manager.
Quantitative Research Assistant
Taylor Nelson Sofres
June 2012
to September 2012
Internship
Casablanca
Morocco
- Starting, monitoring and analyzing market studies in different areas: FMCG, Telecom, Fourniture, Transport.
- Translating reports and survey questions: arabic-french-english.
Assistant Advertising Manager
Shem's publicité
June 2011
to August 2011
Internship
Casablanca
Morocco
- Managing, reviewing progress and delivering the client’s advertisement projects;
- Undertaking administrative tasks and coordinating with other departments;
Corporate Sales Assistant
Mansor Dahbi Resort and convention center
July 2009
to August 2009
Internship
Marrakesh
Morocco
Assistant Head of Department
Marjane Menara Hypermarket-Marjane Holding
June 2009
to July 2009
Internship
Marrakesh
Morocco
- Arabic: Mother tongue
- French: Bilingual
- English: Advanced (IELTS Overall Band Score: 7.0)
- Spanish: Conversational
- German: Elementary
- Microsoft Office
- Sphinx
- SPSS
Master in Marketing and Commercial Actions (French Track)
Ecole Nationale de Commerce et de Gestion d'El Jadida
September 2008
to June 2013
Certificate in International Relations
Moscow State Institute of International Relations (MGIMO)
June 2010
to July 2010
By participating in Seliger International Youth Forum
- Traveling and getting to know other languages and cultures.
- Other
- Visited countries: Netherlands, Lebanon, Russia, Germany, France, Austria, Slovakia, Czech Republic, Hungary, Spain, Kenya, Turkey and Portugal.
- Representative of Amnesty International in Morocco for the Dutch Student Day, Netherlands, November 2009.
- Participant at the MENA meeting of Global Changemakers Programme, Lebanon, March 2010.
- Participant at Seliger International Youth Forum, Russia, July 2010.
- Training participant for “Alternative Activism”, Germany, October 2010.
- Training participant for “Alternative forms of political engagement: opportunities and limits" Germany, November 2011.
- Training of trainers in Digital Security, Turkey, October 2015.
- Board member of Amnesty International Morocco 2016-2018
- French teacher at Dar Al Amal orphanage in El Jadida.
- Ex-member of the national team of Global Changemakers program.
- Ex-Member of the Moroccan Network of Youth Activists (RJME) of Friedrich Ebert Foundation.
- Communication officer of the Rotaract Club of El Jadida
