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Namrata Nidhi

Business Analyst

Employed Available
Seeking a job as Business Analyste. Currently working as a receptionist at Courtyard by Marriott. Good experience in customer service and information Technology. Ability to update and learn new concepts quickly, motivated, self starter and want to excel in everything. Trouble-shooter, ability to work in any environment and possessing good analytical and communication skills.
Resume created on DoYouBuzz
Experiences

Receptionist

Courtyard by Marriott
Since August 2019
  • Welcome and greet guests upon entry to the hotel, assiste with check in and check out.
  • Answering phones, book reservations, response to emails and electronic reservations.
  • Introduce amenities and services to guests for their information and guidance.
  • Make copies, send faxes and handle all out going correspondences.
  • Balancing and upgrading the rooms according to customer's loyalty.
  • Maintain log books, including sign-in/out logs, front desk expenditures and calls received.

Research assistant

Department of Operations and Decision Systems, FSA, Laval University
May 2019 to August 2019
  • Programming a web palateform
  • Assist a research team

Assistant manager

Tim Hortons
January 2019 to May 2019
  • Deal quickly and empathetically with customer concerns and complaints.
  • Verify that the appropriate changes have been made to resolve customer issues.
  • Maintain high standards of customer service during high-volume, fast-paced operations.
  • Communicate openly and honestly with the management team to make sure everything is going well.
  • Compile and balance cashing at the end of the day and shift.
  • Perform various financial activities such as cash processing, deposit preparation and payroll.
  • Inspect supplies, equipment and work areas to ensure efficient and standards-compliant service.
  • Assign tasks, responsibilities and workstations to employees in accordance with work requirements.

Receptionist

Manoir d'Auteuil
August 2018 to January 2019
  • Complete the procedures when guests arrive and depart.
  • Prepare bills and take payments.
  • Answer questions about what the hotel offers and the surroundings.
  • Deal with complaints or problems.
  • Answer phone calls and take messages or transfer calls.
  • Copy, archive and store paper and electronic documents and records.

Supervisor

Tim Hortons
June 2016 to July 2018
  • Serve guests at the restaurant and drive-through.
  • Solve customer complaints promptly and professionally.
  • Train the new staff.
  • Communicate effectively with the management team, staff and clients.
  • Cash management, team management and task delegation.

Project work in a company

National Thermal Power Corporation
August 2007 to November 2007
  • Analyze the requirements and needs of an organization for the promotion of employees.
  • Automate the promotion system by respecting all conditions.
  • Set up the database in SQL
  • Use VB.net as a front-end.
  • Document the programming.