Seeking a job as Business Analyste. Currently working as a receptionist at Courtyard by Marriott. Good experience in customer service and information Technology. Ability to update and learn new concepts quickly, motivated, self starter and want to excel in everything. Trouble-shooter, ability to work in any environment and possessing good analytical and communication skills.
This hands-on certificate program covers all IT functions: programming, analysis, networking, database management, computer application development or systems architecture.
Develop oral and written French skills.
Level: Advanced Intermediate
Level: Advanced Intermediate
The main objective of the program is to provide a solid and thorough basis for theoretical courses and applications on the latest software development. The program focuses on the application of software technology to solve mathematical, computer, communication / network and business problems.
Project Title: "Employee Promotion Management System" at the National Thermal Power Corporation, Patna.
Back End: SQL Server 2000
Front End: VB.NET
Project Title: "Employee Promotion Management System" at the National Thermal Power Corporation, Patna.
Back End: SQL Server 2000
Front End: VB.NET
Project title: "Rail Booking System" at the Computer Institute.
Back End: SQL Server
Front End: Visual Basics
Back End: SQL Server
Front End: Visual Basics
Experiences
Receptionist
Courtyard by Marriott
Since August 2019
- Welcome and greet guests upon entry to the hotel, assiste with check in and check out.
- Answering phones, book reservations, response to emails and electronic reservations.
- Introduce amenities and services to guests for their information and guidance.
- Make copies, send faxes and handle all out going correspondences.
- Balancing and upgrading the rooms according to customer's loyalty.
- Maintain log books, including sign-in/out logs, front desk expenditures and calls received.
Research assistant
Department of Operations and Decision Systems, FSA, Laval University
May 2019
to August 2019
- Programming a web palateform
- Assist a research team
Assistant manager
Tim Hortons
January 2019
to May 2019
- Deal quickly and empathetically with customer concerns and complaints.
- Verify that the appropriate changes have been made to resolve customer issues.
- Maintain high standards of customer service during high-volume, fast-paced operations.
- Communicate openly and honestly with the management team to make sure everything is going well.
- Compile and balance cashing at the end of the day and shift.
- Perform various financial activities such as cash processing, deposit preparation and payroll.
- Inspect supplies, equipment and work areas to ensure efficient and standards-compliant service.
- Assign tasks, responsibilities and workstations to employees in accordance with work requirements.
Receptionist
Manoir d'Auteuil
August 2018
to January 2019
- Complete the procedures when guests arrive and depart.
- Prepare bills and take payments.
- Answer questions about what the hotel offers and the surroundings.
- Deal with complaints or problems.
- Answer phone calls and take messages or transfer calls.
- Copy, archive and store paper and electronic documents and records.
Supervisor
Tim Hortons
June 2016
to July 2018
- Serve guests at the restaurant and drive-through.
- Solve customer complaints promptly and professionally.
- Train the new staff.
- Communicate effectively with the management team, staff and clients.
- Cash management, team management and task delegation.
Project work in a company
National Thermal Power Corporation
August 2007
to November 2007
- Analyze the requirements and needs of an organization for the promotion of employees.
- Automate the promotion system by respecting all conditions.
- Set up the database in SQL
- Use VB.net as a front-end.
- Document the programming.
Skills
Database
- PL/SQL, Oracle 12c
Object oriented programming
- Python, C++
Web programming
- HTML, PHP/SQL
Teamwork and client
- Management experience
- Result oriented and customer satisfaction
Languages
- French
- English (fluent)
- Hindi
Other skills
- Excellent problem analysis
- Excellent judgment depending on the situation.
- Reliable and truthful
- Ability to work under pressure.
- Self-starter
- A thorough understanding of the customer's privacy.
- Initiative and ingenuity.
- Analytical skills and good planning.
Residence status
- Permanent resident of Canada
Interests
Traveling
- Cultural tours in India, the United States and Canada
- Open different cultures
