Answering all incoming calls / emails and re-routing them to relevant parties. Meeting and greeting visitors ensuring they are signed in and inducted. Opening, distributing, collecting and taking the post. General administration duties, photocopying, filing etc. Dealing with any enquiries at the reception. Data entry onto internal systems. Reporting any problems to the office manager. Dealing with car park requests and hospitality requirements. Ensuring that the reception area is tidy and clutter free. Monitoring stationary stock and reordering when required. Operating a computer system and switchboard.
Dealing with bookings by phone, e-mail, letter, fax or face-to-face, completing procedures when guests arrive and leave, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests (like booking theatre tickets or storing valuable items), answering questions about what the hotel offers and the surrounding area and dealing with complaints or problems
Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming visitors and providing hospitality towards guests and clients.
Dealing with bookings by phone, e-mail, letter, fax or face-to-face, completing procedures when guests arrive and leave, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests (like booking theatre tickets or storing valuable items), answering questions about what the hotel offers and the surrounding area and dealing with complaints or problems
Taking responsibility for the business performance of the restaurant,analysing and planning restaurant sales levels and profitability, organising marketing activities, such as promotional events and discount schemes, preparing reports at the end of the shift/week, including staff control, food control and sales and Planning and coordinating menus.
