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Nadia Moufaddal El Amri

Online Resume

Nadia Moufaddal El Amri
Sevilla (41003) Spain
Professional Status
Employed
Available
Resume created on DoYouBuzz
  • Dealing with customers and speaking different languages.
  • Well presented with exceptional customer service skills, and the ability to provide
    an effective reception and switchboard service. Experienced in working under
    pressure in a quick paced fast moving environment and able to receive guests on
    arrival in a friendly, helpful and approachable manner.
    Able to be a integral member of a administrative and clerical team, and can follow
    instructions and also have a willingness to learn. Currently looking for a suitable
    receptionist position with a progressive company.
  • Receptionist Duties
  • Other
  • Computer skills(Word
  • Excel
  • Access
  • internet...)Accounting
  • wages and billing...Driving license
  • Other
  • Other
  • Other

Receptionist & administrative

Novogreen
Since 2014
  • Answering all incoming calls / emails and re-routing them to relevant parties.
    Meeting and greeting visitors ensuring they are signed in and inducted.
    Opening, distributing, collecting and taking the post.
    General administration duties, photocopying, filing etc.
    Dealing with any enquiries at the reception.
    Data entry onto internal systems.
    Reporting any problems to the office manager.
    Dealing with car park requests and hospitality requirements.
    Ensuring that the reception area is tidy and clutter free.
    Monitoring stationary stock and reordering when required.
    Operating a computer system and switchboard.
  • Dealing with bookings by phone, e-mail, letter, fax or face-to-face, completing procedures when guests arrive and leave, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests (like booking theatre tickets or storing valuable items), answering questions about what the hotel offers and the surrounding area and dealing with complaints or problems
  • Working within a reception environment providing a telephone answering, admin
    and reception service as well as organising the post, welcoming visitors and
    providing hospitality towards guests and clients.
  • Dealing with bookings by phone, e-mail, letter, fax or face-to-face, completing procedures when guests arrive and leave, choosing rooms and handing out keys, preparing bills and taking payments, taking and passing on messages to guests, dealing with special requests from guests (like booking theatre tickets or storing valuable items), answering questions about what the hotel offers and the surrounding area and dealing with complaints or problems

Restaurant manager

Sur bar tapas
May 2011 to July 2012
Full-time
Sevilla
Spain
  • Taking responsibility for the business performance of the restaurant,analysing and planning restaurant sales levels and profitability, organising marketing activities, such as promotional events and discount schemes, preparing reports at the end of the shift/week, including staff control, food control and sales and Planning and coordinating menus.
  • Consultant to turistical local compañies, helping them to positioning on the market, Promoting and recommending new markets, networking and managing..

Advanced English level

American language center

September 1986 to September 1987

Gestión de empresas

Centro de juventud

March 1999 to August 1999

Tourism high degree, Diplomatura turismo

Computense Madrid

September 1988 to June 1992
Business Administration and Management, General

Comercial administrative

Centro de formación integral

March 2010 to October 2010

Assistant manager

Grupo studium

February 2013 to August 2013
Taking care of all the responsibilities and department requirements in the absence of manager, assisting him, organizing the agenda....

Diplomada en turismo

I.S.I.T

October 1988 to June 1992