Expériences — Badreddine Nacef

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Experiences

P&L results
Gross margin results
Customer satisfaction
Keep a good social atmosphere
Employee satisfaction

Give the right information to the right person
Time is money and money is time
Help our managers and directors to boost the performance of the team
Reduce costs by automatization

Identify top call drivers
P&L management
Performance action plan
Improve operational and financial results
Measure new business implementation
Share best practises around the region

Business support team implementation
Prepare schedduling, agent shifts
Prepare and share reports
Trafic control and real time management
Manage transportation costs