Badreddine Nacef
Site Manager
46 years old
Driving License
Tunis Tunisia
Professional Status
Employed
Open to opportunities
Deputy Site Director
Teleperformance
September 2014
to December 2016
Full-time
Tunisia
- P&L results
- Gross margin results
- Customer satisfaction
- Keep a good social atmosphere
- Employee satisfaction
Regional Work Force Manager
Teleperformance
January 2012
to August 2014
Full-time
- Give the right information to the right person
- Time is money and money is time
- Help our managers and directors to boost the performance of the team
- Reduce costs by automatization
Regional Business Performance Manager
Transcom World Wide
January 2011
to December 2011
Full-time
- Identify top call drivers
- P&L management
- Performance action plan
- Improve operational and financial results
- Measure new business implementation
- Share best practises around the region
Business Support Team Coordinator
Transcom World Wide
January 2009
to December 2010
Full-time
- Business support team implementation
- Prepare schedduling, agent shifts
- Prepare and share reports
- Trafic control and real time management
- Manage transportation costs
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Performance management
Expert
-
P&L
Expert
-
Data analysis
Expert
-
Coaching
Expert
-
Management
Expert
-
Workforce Performance
Expert
-
Workforce Management
Expert
-
Data Warehousing
Good
-
Data Management
Expert
-
Business Analysis
Expert
-
Financial Analysis
Expert
-
Team Management
Expert
-
Team Building
Expert
-
Call Center
Expert
-
Team Leadership
Expert
-
Team Coordination
Expert
-
Sales Management
Expert
-
Negotiation
Advanced
-
New Business Development
Expert
-
Sales Recruitment
Good
-
Management Consulting
Expert
-
Coaching
Expert
-
Customer Relations
Expert
-
Customer Retention
Advanced
-
Customer Satisfaction
Advanced
-
Optimization
Expert
-
Business Management
Expert
- Telephony
-
Corporate Finance
Expert
-
HR Strategy
Advanced
- Data Analysis
-
Call Center Development
Expert
-
Excel
Advanced
- Acess
-
Management
Expert
- Outsourcing
- Call Center
-
Change Management
Expert
- CRM
-
Leadership
Expert
-
Customer Experience
Expert
-
Performance Management
Expert
-
Customer Service
Expert
-
Operations Management
Expert
-
BPO
Good
-
Team management
Expert
-
Leadership Development
Expert
-
Call center
Expert
-
Customer Experience
Expert
- French: Fluent
- english (fluent)
- Italian
- Spanish
-
Business Analytics
Expert
-
Telemarketing
Expert
-
Reporting and analysis
Expert
-
Management
Expert
-
KPI
Expert
-
Finances
Expert
-
Data Management
Expert
-
Work force management
Expert
-
Coaching
Expert
-
Change Management
Expert
