I am an innovative junior manager with strong analytical and problem solving skills and an ability to work independently; developed through extensive years of experience, working on diverse technology projects.
I possess degrees in Computer Science and Business Management. I am experienced in working on cross-border projects and have managed all aspects of the project life-cycle: planning, launching and controlling new solutions and services. I also have extensive knowledge of energy business and business sustainability.
Responsible to provide technical support assistance to EMEA/CANADA customers
Responsible to troubleshoot the issues related to Desktop, Laptops, CRM Backend
Customer Support Voice Process (Call Center : Inbound and Outbound)
Implement new systems and provide training and documentation to users
Enhance the functionality and effectiveness of the current computing systems of businesses
Detailed Description
Gathered relevant business information and analyse policies, procedures and work practices
Contribute to the continuous improvement of department standards, methods, and procedures.
Anticipate customer needs, with intelligent guidance to simplify the steps for personalized service
Deal with a variety of concrete variables in situations where only limited standardization exists
Stay engaged without ever losing context at a flexible Days/Night Shift schedules
Company Description
ASYA is an independent technical support company specializing in support for many brands. The company also Provide BPO services : Lead generation services, Marketing surveys services etc.
