Mounir Arrak
IT Administrator
34 years old
Driving License
Doha (1111) Qatar
Professional Status
Employed
Available
Experiences
IT technician
Ministry of education Qatar
Since August 2018
- Provide a technical support to users (Helpdesk)
to ensure the quality of IT services used in the
school in coordination with the Ministry of
Education and Higher Education.
- Provide a technical support to users (Helpdesk)
- Solve the devices issue and primary network’s
issues (the first level of technical support).
- Solve the devices issue and primary network’s
- Follow and manage some systems working on
servers according to the privileges granted by the
Ministry of Education and Higher Education:
- Follow and manage some systems working on
- Management of files and shared printers via
“Microsoft File & Print” system and OneDrive for
Business.
- Management of files and shared printers via
- Follow the necessary updates for the antivirus
system.
- Follow the necessary updates for the antivirus
- Adhere to follow up with all vendors and
MOE’s stakeholders during setup the infrastructure
of the schools such as:(Supply /deliver – install and configure the devices of IT programs) follow-up to
solve the issues) For example:
• Servers
• Computers and their attached devices (printers
– photocopiers .. etc)
• Networking devices
• Switches, Routers, Firewalls, Access Points,)-
• Phones (IP Phones)
- Adhere to follow up with all vendors and
- Supervise on the installation of new received
devices from vendors such as (PCs, Printers,
Photocopiers, Scanners, ., etc.) and insure that The
equipment's are registered in the Assets and
Tracking systems (recorded by the Store's
Custodian) upon delivery to the school staff.
- Supervise on the installation of new received
- Documenting and characterizing the problems
and issues and working to solve them through
(Saaed)
- Documenting and characterizing the problems
- Ensuring that all the needed actions are done
to fix any issue and if it is not fixed, it should be
escalated to IT Helpdesk with describing all the
steps taken to fix it and attaching all the files that
help in fixing the issue (screenshots, logs, contact
numbers. etc.)
- Ensuring that all the needed actions are done
- Communicate and coordinate with the
Department of Information Systems in the Ministry
of technical and administrative matters that ensure
the efficiency of work in the school
- Communicate and coordinate with the
- Attend the courses and technical workshops
proposed by the Department of Information
Systems.
- Attend the courses and technical workshops
- Adhere to the obligation of using the
programs approved by the Ministry, the use of
legal licenses for programs and the obligation of
not installing any pirated or non-educational
programs .
- Adhere to the obligation of using the
- Installing and support Office 365 applications (Not
training on how to use the application)
- Installing and support Office 365 applications (Not
- Provide technical support to all initiatives of the
Ministry of Education and Higher Education as (distance
E-Learning)
- Provide technical support to all initiatives of the
- Provide technical support such as: (installing,
configuring - troubleshooting - update) to the
following :
Desktop and Laptop PCs.
• Colored and Black & White printers.
• Photocopiers and fax machines.
• Audio and Visual Devices at schools.
• (fixed/portable data show, Projectors, etc.).
• Telephone devices IP / Telephones
• Students' Appliances (Tablets).
• "Barcode" devices used in Assets Tracking
system.
• Applications and various software systems
including but not limited to :(operating system
and all the approved programs from
Information Technology) as shown below:
• Maktabaty: Make sure that URL is reached,
Adjust system settings -Follow up with ITHelpdesk regarding school users issues through
Saaed App.
E-Service : Follow up user’s issue through Saaed
•App and send issue to the technical support in
the ministry.
• ERP – Finance module :Setup all the required
tools.-Configure the Application settings on
Accountant user.-Follow up with it-helpdesk
regarding the issues that encounter users
through Saaed App.
• HR :Setup all the required tools and
configurations to fit the App installation.-Follow
up with it-helpdesk regarding users’ issues
through Saaed App.
• CMS: Grant permission to the users.-Configure
Printer, Barcode and Scanner Settings.-Setup all
the required tools and adjust required settings
to fit the App installation.-Follow up user’s
issue through Saaed App.
• Hodhod :Configure language settings.- Follow
up with it-helpdesk regarding users’ issues
through Saaed App with corporation with IT
App team.
• Asset Track :Configure all the OS setting. -
Configure Scanner settings- . Follow up with ithelpdesk regarding users’ issues through Saaed
App with corporation with IT App team.
• E-Archiving System: Configure the required
system settings – Configure scanner settings -
Follow up with it-helpdesk regarding users’
issues through Saaed App
• TMS: Follow up with it-helpdesk regarding
users’ issues through Saaed App with
corporation with IT App team.
• CIS School Nurses : Make sure that All the
Nurses’ configurations are matched with the
Health Care Centre standards.-Adjust Health
Care APP configurations and settings.-Follow up
user’s issue through Saaed App.-Any Technical
issue related to Health Care Center App, should
be solved by their technical team not MOE team
according to the agreement.
- Provide technical support such as: (installing,
IT Administrator
BSTC GROUPE
May 2013
to February 2018
- Installationand config CRM (Predictive: Goautodial ,elastix, Vicibox... )
- project Migration 2003/2008 server to 2012 server
- updating and monitoring IT user account Diagnostics incidents and set corrective work
- Server and Workstation installation, maintenance, upgrade, repair and security
- User account management
- Integrations with Asset Management Systems, Monitoring tools,
- Configured and managed AD, Exchange, DHCP, WSUS, Bitdefender Antivirus and backup servers in the corporate network
- Security system using IPCOP , IPFIRE
- Website hosting work with Photoshop , Prestashop , Marketing web sales product
- Printers, scanners, access points, mobile devices, cloud services, email support and troubleshooting, Remote Desktop and more
- Manage social media : Promote , schedule post...
- Manage network supervision tools
- Ensure the installation and maintenance of hardware and software according to the instructions
- Ensuring compliance with deadlines announced in troubleshooting helpdesk incidents.
IT Administrator
World call center
January 2012
to December 2012
- Managing Accounts and Groups in network administration
- Configuration Routers and Switch Cisco, Firewall
- VoIP, SIP, PBX Systems, QoS
- Domains, Workgroups, Group Policy, Active Directory, NTFS
- Administration windows server 2003/2008/2012/2016/2019
- Install , configure and work with SHAREPOINT 2007/2010/2013/2016
- Using Proxmox
- Software installation and support and more
- GLPI inventory management
- Participation in the general activities of the IT Service
- Technical and functional support to users
- Ensure the realization of the various operating procedures.
Internship
BPS MOROCCO
January 2011
to April 2011
- Configuring IP cameras and scoring machine
- Design and management of computer networks
- Network client / server service, network Peer to Peer
- Set up and installation of Extra view trouble ticketing system./ nagios
- ● Working knowledge of major networking components & hardware components
-
● Extensive knowledge of Microsoft based OS, including Windows Servers
● Ability to work well in a team environment. - ● IT security experience including anti-virus / malware, encryption deployment
- ● Ability to explain technical issues clearly to non technical colleagues
- ●SAP Skills : Installing and customization SAP GUI 7 for Windows - User administration - CRM
- ● Administering & designing LANs, WANs internet/intranet, and voice networks
- Arabic
- French
- English
Interests
Interests
- Theater
- Travel
- Reading
- foot-ball
- Meeting new people
- Music especially play drum
- Volunteer
