Alyssa Morgan
Resume
Driving License
Hamilton (3200) New Zealand
Professional Status
Employed
Available
About Me
Looking for a unique opportunity where I am in a position to help people as well as being in an environment where I am challenged and able to deliver performance results.
I'm someone who is extremely driven towards career progression and being in a meaningful position where I can help others get ahead.
I’m someone who is extremely genuine and have a lot experience in leading, managing and coaching people as well as building great relationships.
I'm someone who is extremely driven towards career progression and being in a meaningful position where I can help others get ahead.
I’m someone who is extremely genuine and have a lot experience in leading, managing and coaching people as well as building great relationships.
Co-Founder
TANKIS
Since March 2017
- Working with another co-founder to build the business from the ground up, including branding and product development.
- Engaging with customers on social media.
- Handling the fulfilment process, making sure our customers receive their orders in record timing.
- Providing a really genuine service experience.
Assistant Manager
Kathmandu
Since January 2016
Full-time
Hamilton
New Zealand
- Recruiting new team members and putting training plans in place to set the new team members up for success.
- Delivering fantastic and genuine customer service to our loyal customers.
- Ensuring our store is always ready for the customer and expertly presented.
- Coaching and developing my team and making sure our team members are happy and productive.
- Exceeding sales targets and store set KPI's.
- Promoting and leading change in the business, bringing our team along for the journey.
Co-Founder
Kiwi Food Box
March 2016
to August 2016
Hamilton
New Zealand
- Ensuring our customers received a great customer service experience all the time
- Engaging with customers through social media.
- Organising the delivery and fulfilment process.
- Curating new boxes of Kiwi Goodness!
Full-time Mum
Self-employeed
February 2015
to December 2015
Internship
Melbourne
Australia - Victoria
- My family and I moved to Australia due to a great career opportunity my husband had with Coles, Supermarkets.
We moved back to New Zealand in December, 2015 to be back with our family and in the country we love.
Senior Manager / Assistant Manager
McDonald's Rotorua
December 2010
to February 2015
Full-time
Rotorua
New Zealand
- Leading over 20 team members to operational excellence and delivering world class customer service in a fast paced environment.
- Training new employees and providing coaching and mentoring to existing team members.
- Executing business plans and objectives and promoting change in our operation.
- Completing varied administration tasks and reporting.
- Managing all compliance aspects of the business during our day-to-day operations such as food safety and health and safety.
- Leading the Crew Trainer program where we developed the next generation of McDonald's Managers.
Wool Handler
Ralph Blue Shearing
January 2006
to November 2010
Full-time
NSW
Australia
- Preparing and maintaining our equipment, ensuring it was always in good working order and readily available.
- Sorting and cleaning all of the wool as quickly and efficiently as possible.
- Coordinating the daily activities and being the first point of contact for our clients.
- Following all Health and Safety requirements and keeping our team safe.
Delicatessen Assistant
Pak'n Save
January 2005
to January 2006
Full-time
Rotorua
New Zealand
- Providing high levels of customer service in a fast paced environment.
- Ensuring we only served safe food to our customers by following the strictest food safety procedures.
- Getting out from behind the counter and engaging our customers with new product tastings and offers.
- Working collectively as part of a diverse team of individuals.
Referees
Work references
Since 2013
- Aaron Fairburn - DC Manager, Foodstuffs North Island- 027 696 8091
- Michael Elden - Recruitment Consultant - 022 467 0210
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Selling high-ticket items to new and existing customers.
Expert
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Managing key business to business relationships and following up on sales flow.
Expert
-
Exceeding sales targets and KPI's.
Expert
-
Developing effective and profitable relationships for sustainable long-term sales.
Expert
-
Engaging with customers
Expert
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Customer complaint handling
Expert
-
Giving fast, friendly and hassle free service
Expert
-
Building relationships with customers
Expert
-
Leading high-performing and diverse teams
Advanced
-
Coaching and developing team members
Expert
-
Achieving my set out KPI's and growing the business
Expert
-
People development & Training
Advanced
-
Systems management
Advanced
-
Word
Advanced
-
Excel
Good
-
Powerpoint
Good
-
Outlook
Advanced
Report Writing
Essay Writing
Te Puawai / Indigenous cultural studies
Psychology/Human Development
Essay Writing
Te Puawai / Indigenous cultural studies
Psychology/Human Development
Manage a food and beverage operation in a commercial environment.
Training staff and measuring competence.
- Love experimenting with new dishes
- Spending time with my beautiful little family
- Comedy and Blockbuster films
