Built 3rd level maintenance activities for Alcatel IMS applications : ALU A5350, PS, XDMS, POC, MIM
Coordinated technical product support activities : Interfaced with R&D departments; coordination with customer project managers; cross-projects follow-up
Handling products life cycle management with product lines and elaboration of maintenance strategy: releases management for customers; products roadmap presentation; negotiating migration policy with project managers (Updates, Upgrades, migrations)
Managed and coordinated L3 Support Team
Handled product readiness for massive deployment and industrialization of products after first deployments
