Momchil Tsvetkov
CV
38 years old
Driving License
Sofia (1000) Bulgaria
Professional Status
Unemployed
Available
Service technician
Polycomp LTD
February 2024
to January 2025
- Warranty and out of warranty repairs
- Installing software and hardware for new devices
Customer Service Representative
Alorica Bulgaria
January 2024
to February 2024
- Helping our clients use our website
- Replying to e-mail enquiries regarding our customer's accounts
Client Consultant
SIS Technology
September 2020
to January 2023
- Helping our clients use our software and fiscal devices
- Monitoring the fiscal devices and the client's software
- Helping our clients use our selfservice fuel stations
- Daily and monthly reports on certain fiscal devices
- CRM and ticketing systems
Technical support engineer
PlayboxNeo
November 2019
to March 2020
- Helping clients use our latest software
- Quality check the new version of the software
- Software testing and bug replication
- Ticketing system Tawkto
Group Support Specialist (large clients)
60K
June 2018
to November 2019
- Working with big restaurants in the UK
- Helping said clients use our software and managing their restaurant
- Updating restaurant menus online
- Updating our databases in SalesForce and Confluence
Remote support specialist
Stemo Ltd.
April 2012
to February 2018
Full-time
Sofia
Bulgaria
- Administrative office work. Helping the logistics department
- Remote support help on client inquiries by phone.
- Ordering and delivering spare parts based on client inquiries by phone or e-mail
- Supporting 150 copy machines for a large client
- Knowledge of warranty conditions for all devices we service
- Specialized warehouse software
Junior Software Consultant
Stemo Ltd.
February 2018
to June 2018
- Azure AD basics
- Basic Networking knowledge
- Implementing specialized software to monitor office printing
Mathematics, Physics, Teoretical Electrotechnics, Programing basics.
Special subjects:
Semiconductors, Microprocessors, Analog Devices, Digital Devices
Power electronics
Special subjects:
Semiconductors, Microprocessors, Analog Devices, Digital Devices
Power electronics
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German
Notions
-
English speaking and reading
Expert
-
Teamplayer
Expert
-
Comunication
Expert
-
Organizational skills
Advanced
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Windows
Advanced
-
Microsoft Office
Expert
-
Software Installation
Advanced
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Software Documentation
Advanced
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Software Engineering
Advanced
-
Azure
Notions
-
AutoCAD
Advanced
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Hardware
Advanced
- Football, Volleyball, Table tennis
- Salsa dancing
- Electronic sports
- Poker
- Science fiction
- Novels
- Historical novels
