Mohammed Gamal
IT Assistant (SCOPE)
37 years old
Aden / Al-Buraika (+967) Yemen
Professional Status
Employed
Available
IT Assistant (SCOPE)
World Food Programme (WFP)
Since May 2018
Aden
Yemen
- Take lead and support the GFA - In-Kind distribution through SCOPE
- Take lead in tickets and manage complaints from the hotlines and CPs for resolution.
- Support the capacity building by providing training and on job coaching to WFP focal points, cooperating partners,
retailers FSPs and other SCOPE affiliated stakeholders. - Provide technical support for SCOPE mobile devices and laptops
- Provide site assessments for registration centers
- Coordinate and communicate with other units in WFP and local partners, agencies, NGOs to ensure efficient delivery of cash assistance
- Support the process of data upload into SCOPE
- Performs analysis, diagnosis, and resolution of SCOPE problems for end-users
(Registrars, CPs, FSPs, etc.), implementing corrective solutions as required - Contribute to unit reports and documentation of the unit achievements and updates of SCOPE implementation
- Support missions during assignment, targeting , registration and distribution
- Follow standard emergency preparedness practices to ensure WFP is technically able to quickly respond and deploy needed resources to affected areas at the onset of the crisis
- Organize complaints received from all CPs in CBT and GFD.
- Investigate all complaints from the field and provide solutions
- Support programme unit in solving programmatic complaints.
- Provide and help in creating reports and dashboards about all unit activities.
- Deploys the WFP standard SCOPE hardware and software as well as applications and
programs, utilities, and auxiliary software - Makes sure that equipment assigned to Cooperating Partners, retailers, and FSPs are
accounted and tracked appropriately - Following up on all pending tickets and working with the different teams
