Mohammed Gamal
IT Assistant (SCOPE)
37 years old
Aden / Al-Buraika (+967) Yemen
Professional Status
Employed
Available
IT Assistant (SCOPE)
World Food Programme (WFP)
Since May 2018
Aden
Yemen
- Take lead and support the GFA - In-Kind distribution through SCOPE
- Take lead in tickets and manage complaints from the hotlines and CPs for resolution.
- Support the capacity building by providing training and on job coaching to WFP focal points, cooperating partners,
retailers FSPs and other SCOPE affiliated stakeholders. - Provide technical support for SCOPE mobile devices and laptops
- Provide site assessments for registration centers
- Coordinate and communicate with other units in WFP and local partners, agencies, NGOs to ensure efficient delivery of cash assistance
- Support the process of data upload into SCOPE
- Performs analysis, diagnosis, and resolution of SCOPE problems for end-users
(Registrars, CPs, FSPs, etc.), implementing corrective solutions as required - Contribute to unit reports and documentation of the unit achievements and updates of SCOPE implementation
- Support missions during assignment, targeting , registration and distribution
- Follow standard emergency preparedness practices to ensure WFP is technically able to quickly respond and deploy needed resources to affected areas at the onset of the crisis
- Organize complaints received from all CPs in CBT and GFD.
- Investigate all complaints from the field and provide solutions
- Support programme unit in solving programmatic complaints.
- Provide and help in creating reports and dashboards about all unit activities.
- Deploys the WFP standard SCOPE hardware and software as well as applications and
programs, utilities, and auxiliary software - Makes sure that equipment assigned to Cooperating Partners, retailers, and FSPs are
accounted and tracked appropriately - Following up on all pending tickets and working with the different teams
Volunteer as Application Developer
Aden Refinery Company
September 2016
to April 2018
Aden
Yemen
- Designing software reports
- developing windows applications
- Administrate developed applications across all the different departments
- Providing technical support
- Providing training for end-users
- Application support, configurations, installations, and troubleshooting
- Application and infrastructure monitoring
Company Description
Refining and storage of crude oil; distribution of liquefied petroleum gas and petroleum products; provides shipping services for crude oil.
IT Officer
LEBANESE INTERNATIONAL UNIVERSITY
October 2013
to August 2016
Full-time
Aden
Yemen
- Installing and setting up Software applications and utilities.
- Initialize, configure, and build computer labs including (IT and Graphic design)
- Install, configure, and maintain the University’s IT framework.
- Manage all the university’s hardware including PCs, Laptops, printers,
projectors, sound systems, webcams, CCTV cameras, and IP cameras. - Communicate and implement department vision.
- Works with hardware vendors to resolve equipment failures/problems.
- Monitor and resolve support incidents as they are logged in the IT support systems.
- Conduct training for all staff members on new technologies deployed.
- Apply a continuous improvement approach to enhance IT assets management strategies, and optimally track IT assets throughout their lifecycle.
- Ensures IT asset procurement process efficiencies, suggesting enhancement/automation improvements.
- Planning, installing, configuring, managing, maintaining, and troubleshooting computer networks (LAN, WLAN), IP, and CCTV security cameras.
- Contributes to unit goals by accomplishing related duties as required.
Company website
Student ceneter and Activities Coordinator
LEBANESE INTERNATIONAL UNVERSITY - YEMEN
October 2012
to September 2013
Full-time
Aden
Yemen
- Prepare annual plans for all students’ activities incompatible with the academic annual plan including the type, period, location, and budget of the activities
- Assist the finance department in the preparation of the annual financial plan by preparing and providing budget of the activities.
- Team leader, leading more than 40 volunteered students in university and students’ activities like:
o Graduation ceremonies
o Orientation day event
o Gallery shows
o Tech exhibition
o Students’ clubs
o Students’ competitions
o Students’ Cultural competitions
Company Description
Lebanese International University is based in Lebanon
Member of the Global Change Makers youth volunteering programme
British Council
July 2009
to March 2011
Volunteer Work
Sana'a
Yemen
- Create, plan, and Implement campaigns to spread awareness across the community.
- Research prospective donors
- Create a strong fundraising message that appeals to potential donors
- Maintain records of donor information
- Create Budget for the campaigns
