Mohammed Gamal
IT Assistant (SCOPE)
37 years old
Aden / Al-Buraika (+967) Yemen
Professional Status
Employed
Available
IT Assistant (SCOPE)
World Food Programme (WFP)
Since May 2018
Aden
Yemen
- Take lead and support the GFA - In-Kind distribution through SCOPE
- Take lead in tickets and manage complaints from the hotlines and CPs for resolution.
- Support the capacity building by providing training and on job coaching to WFP focal points, cooperating partners,
retailers FSPs and other SCOPE affiliated stakeholders. - Provide technical support for SCOPE mobile devices and laptops
- Provide site assessments for registration centers
- Coordinate and communicate with other units in WFP and local partners, agencies, NGOs to ensure efficient delivery of cash assistance
- Support the process of data upload into SCOPE
- Performs analysis, diagnosis, and resolution of SCOPE problems for end-users
(Registrars, CPs, FSPs, etc.), implementing corrective solutions as required - Contribute to unit reports and documentation of the unit achievements and updates of SCOPE implementation
- Support missions during assignment, targeting , registration and distribution
- Follow standard emergency preparedness practices to ensure WFP is technically able to quickly respond and deploy needed resources to affected areas at the onset of the crisis
- Organize complaints received from all CPs in CBT and GFD.
- Investigate all complaints from the field and provide solutions
- Support programme unit in solving programmatic complaints.
- Provide and help in creating reports and dashboards about all unit activities.
- Deploys the WFP standard SCOPE hardware and software as well as applications and
programs, utilities, and auxiliary software - Makes sure that equipment assigned to Cooperating Partners, retailers, and FSPs are
accounted and tracked appropriately - Following up on all pending tickets and working with the different teams
Volunteer as Application Developer
Aden Refinery Company
September 2016
to April 2018
Aden
Yemen
- Designing software reports
- developing windows applications
- Administrate developed applications across all the different departments
- Providing technical support
- Providing training for end-users
- Application support, configurations, installations, and troubleshooting
- Application and infrastructure monitoring
IT Officer
LEBANESE INTERNATIONAL UNIVERSITY
October 2013
to August 2016
Full-time
Aden
Yemen
- Installing and setting up Software applications and utilities.
- Initialize, configure, and build computer labs including (IT and Graphic design)
- Install, configure, and maintain the University’s IT framework.
- Manage all the university’s hardware including PCs, Laptops, printers,
projectors, sound systems, webcams, CCTV cameras, and IP cameras. - Communicate and implement department vision.
- Works with hardware vendors to resolve equipment failures/problems.
- Monitor and resolve support incidents as they are logged in the IT support systems.
- Conduct training for all staff members on new technologies deployed.
- Apply a continuous improvement approach to enhance IT assets management strategies, and optimally track IT assets throughout their lifecycle.
- Ensures IT asset procurement process efficiencies, suggesting enhancement/automation improvements.
- Planning, installing, configuring, managing, maintaining, and troubleshooting computer networks (LAN, WLAN), IP, and CCTV security cameras.
- Contributes to unit goals by accomplishing related duties as required.
Student ceneter and Activities Coordinator
LEBANESE INTERNATIONAL UNVERSITY - YEMEN
October 2012
to September 2013
Full-time
Aden
Yemen
- Prepare annual plans for all students’ activities incompatible with the academic annual plan including the type, period, location, and budget of the activities
- Assist the finance department in the preparation of the annual financial plan by preparing and providing budget of the activities.
- Team leader, leading more than 40 volunteered students in university and students’ activities like:
o Graduation ceremonies
o Orientation day event
o Gallery shows
o Tech exhibition
o Students’ clubs
o Students’ competitions
o Students’ Cultural competitions
Member of the Global Change Makers youth volunteering programme
British Council
July 2009
to March 2011
Volunteer Work
Sana'a
Yemen
- Create, plan, and Implement campaigns to spread awareness across the community.
- Research prospective donors
- Create a strong fundraising message that appeals to potential donors
- Maintain records of donor information
- Create Budget for the campaigns
Major in IT.
I have majored in networking , programming ,web development, web designing , database , operating systems , and system administration.
Also learned business courses like: economic, business management, macroeconomics, microeconomics , business banking and finance, business statistics, and marketing.
I have majored in networking , programming ,web development, web designing , database , operating systems , and system administration.
Also learned business courses like: economic, business management, macroeconomics, microeconomics , business banking and finance, business statistics, and marketing.
-
Communication skills
Expert
-
Team Work
Advanced
-
creative solutions for problems
Advanced
-
creativity
Advanced
-
Time management
Advanced
-
Planning
Expert
-
Flexibility
Good
-
High Commitment
Good
-
Working with different personalities
Good
-
Working under pressure
Expert
-
Marketing
Good
-
Fast learner
Advanced
-
Data analysis
Advanced
-
Data Management
Advanced
-
Microsoft SQL Server
Advanced
-
Hardware and Software Maintenance
Advanced
-
Network Cabling
Good
-
IP cameras cabling
Good
-
CCTV cameras cabling
Good
-
DVR configration
Intermediate
-
Installing Software
Expert
-
MS Office
Expert
-
MS Excel
Expert
-
Arabic (Native)
Expert
-
English (professional)
Expert
