Service desk Analyst - Upwork freelance @ SmartCIC — Mohammed Amine Rabii

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Resume created on DoYouBuzz

Experiences

- Acknowledging tickets via email and on ERP systems including Service Now
- Liaising with local delivery partners to co-ordinate onsite activities
- Producing internal and customer documentation for local delivery partners
- Checking that local delivery partners are on site and monitoring the intervention
- Escalating issues on site to either internal 2nd Level support or external support
- Ensuring all documentation and protocols are complete at the end of the intervention