• Provide timely and empathetic help to customers via phone, email, and remote desktop applications. • Troubleshoot software and hardware issues, guiding clients through step-by-step solutions. • Document and track customer issues and resolutions within our ticketing system accurately. • Stay updated with new technologies and system updates related to our products and services. • Offer suggestions for product improvement based on customer feedback. • Train users in new and existing IT systems. • Work closely with the IT team to escalate issues as necessary and follow up on the resolution.
