Coordinating deliveries between logistics department & CS team.
Escalating financial issues related to online payment to the finance department.
Resolving orders issue related to over delayed orders and coordinating with the respective Warehouse UAE or KSA.
Coordinating with the marketplace department according to pending orders from sellers and setting the customers expectation with the expected delivery dates.
Resolving issues related to bad customer experience.
Resolving CRM tickets raised by CS team and routing them to the concerned team.
Coordinating with the warehouse to arrange special deliveries for events or for travelling customers.
Handling supervisor’s call backs in order to find issues faced by customers and finding quick resolutions regarding the same
