Helpdesk - Onboarding coordinator @ Lightspeed | outsourcia — Mohammed Amine Rabii

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Resume created on DoYouBuzz

Experiences

- Serve as the first point of contact for customers seeking technical assistance
  over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent
  questions.
- Determine the best solution based on the issue and details provided by
  customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal
  team.
- Identify and suggest possible improvements to procedures.