Application Support Specialist @ Inetum-Realdolmen — Mohammed Amine Rabii

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Resume created on DoYouBuzz

Experiences

- Resolve Client technical incidents.
- Guarantee the processing of user requests (Calls + Emails).
- Maintain dialogue between the different levels of support.
- Contribute to business improvement.
- Guarantee 24/7 monitoring of the customer's network infrastructure and alarms.
- Perform daily back-end testing and report any anomaly to the L3
- Handle Onboarding / Offboarding of users
- Documentation and mapping of new tools or software deployed