Customer service specialist @ Aster — Mohammed Amine Rabii

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Resume created on DoYouBuzz

Experiences

- Verifying insurance approvals and coordinating with the respective branches.
- Handle CRM related queries from the pharmacies for quick resolutions.
- Following up with orders between the delivery team and the pharmacies.
- Connecting customers to the nearest branches.
- Replying to the customer queries via emails.
- Handling Aster Online queries and calls for delivery.
- Promoting aster secure loyalty cards and helping the customers to activate
  them.
- Handling complaints and escalating them to the senior management.
- Resolving the pharmacy staff queries and escalating them to the concerned
  departments