mohamed sebaei
Customer relations
sharjah (Please select) United Arab Emirates
Professional Status
Available soon
Open to opportunities
About Me
An Arabic speaking Qualified customer relations officer with five years experience
Customer relations officer
Nasef company
April 2012
to January 2014
Full-time
Cairo
Egypt
- Manage customer arrivals to maximize relationship building opportunities.
- Improving the overall customer relationship, delivering reliable administrative support and customer service
- Acknowledging customers promptly and treating them in a courteous manner.
- Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information
- Maintaining a strong knowledge of products of the company
- Sales activity planning, including reviewing existing customer files to identify sales opportunities.
Call center agent
Mobinil
August 2011
to January 2012
Internship
Cairo
Egypt
- Trained of Siebel by Mobinil
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
. - Provided an elevated customer experience to generate a loyal clientèle.
- Described product to customers and accurately explained details and care of merchandise.
Telesales
samma group
February 2008
to May 2011
Part-time
cairo
Egypt
- Described product to customers and accurately explained details and care of merchandise.
- Achieved sales goals and service performance requirements of 50.000 Egp through new customer sales.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
