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Mohamed
Salman
.
36 years old
Cairo Egypt
Employed
Available
Contact me
Seeking for new opportunities to enhance my experience in a progressive organization where I can utilize and build upon my skills, knowledge in a challenging role that allow me to share in your Organization advancement growth.
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Experiences
Advanced Technical Support Specialist
TEData
Since July 2016
Explain Email and Hosting, static IP service presentation and installation for new customers.
Handle technical problems related to mails, domain, hosting, Real IPs and other value added services.
Isolate and determine the cause of technical problems, troubleshoot it and escalate to responsible teams whenever needed.
Escalate general / repeated complaints and offer potential solutions.
Achieve customer satisfaction by handling their problems quickly and efficiently.
