Mohamed Salman
.
36 years old
Cairo Egypt
Employed
Available
Seeking for new opportunities to enhance my experience in a progressive organization where I can utilize and build upon my skills, knowledge in a challenging role that allow me to share in your Organization advancement growth.
Computer Maintenance Technician
Chest Computers
September 2010
to February 2011
- Manage, repair, install “hardware and software”, maintain computers, laptop and network issues.
Advanced Technical Support Specialist
TEData
Since July 2016
- Explain Email and Hosting, static IP service presentation and installation for new customers.
- Handle technical problems related to mails, domain, hosting, Real IPs and other value added services.
- Isolate and determine the cause of technical problems, troubleshoot it and escalate to responsible teams whenever needed.
- Escalate general / repeated complaints and offer potential solutions.
- Achieve customer satisfaction by handling their problems quickly and efficiently.
Technical Support Specialist
TEData
March 2011
to July 2016
- Activate ADSL Service for new customers for the first time.
- Resolve customer complaints and problems and escalate issues to appropriate persons/teams whenever needed.
- Provide customer with knowledge about ADSL service and achieve customer satisfaction, which leads to a long term profitable relationship
- Create technical tickets for customer’s problems and handling orders.
