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Mohamed Salman

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36 years old
Cairo Egypt
Employed Available
Seeking for new opportunities to enhance my experience in a progressive organization where I can utilize and build upon my skills, knowledge in a challenging role that allow me to share in your Organization advancement growth.
Resume created on DoYouBuzz

Bachelor Of Computer Science

Future Academy

September 2005 to September 2009

Computer Maintenance Technician

Chest Computers
September 2010 to February 2011
  • Manage, repair, install “hardware and software”, maintain computers, laptop and network issues.

Advanced Technical Support Specialist

TEData
Since July 2016
  • Explain Email and Hosting, static IP service presentation and installation for new customers.
  • Handle technical problems related to mails, domain, hosting, Real IPs and other value added services.
  • Isolate and determine the cause of technical problems, troubleshoot it and escalate to responsible teams whenever needed.
  • Escalate general / repeated complaints and offer potential solutions.
  • Achieve customer satisfaction by handling their problems quickly and efficiently.

Technical Support Specialist

TEData
March 2011 to July 2016
  • Activate ADSL Service for new customers for the first time.
  • Resolve customer complaints and problems and escalate issues to appropriate persons/teams whenever needed.
  • Provide customer with knowledge about ADSL service and achieve customer satisfaction, which leads to a long term profitable relationship
  • Create technical tickets for customer’s problems and handling orders.
  • Arabic Language
    Expert
  • English Language
    Good
  • Operating Systems "Microsoft Windows"
    Good
  • Word
    Advanced
  • Excel
    Good
  • PowerPoint
    Good
  • Access
    Intermediate
  • Programming knowledge in VB6, C++
    Good
  • Excellent programming knowledge in VB6 with Adodc and Data Reports.
    Advanced
  • Good programming knowledge in C++, Virtual Pascal, Prolog.
    Good
  • Good knowledge of webpage design using HTML, PHP, CSS.
    Good
  • Ability to work as a member in a team.
  • Ability to work under pressure.
  • Have a good attitude with my managers
  • Ability to manage difficult tasks.
  • Leadership skills.
  • Easy understanding of new products
  • Self-confidence.
  • Self-motivated.
  • Initiative.
  • Hard worker
  • Honest