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Mohamed
Salman
.
36 years old
Cairo Egypt
Employed
Available
Contact me
Seeking for new opportunities to enhance my experience in a progressive organization where I can utilize and build upon my skills, knowledge in a challenging role that allow me to share in your Organization advancement growth.
Resume created on DoYouBuzz
Home
Experiences
Education
Skills
Download my PDF resume
Education
Bachelor Of Computer Science
Future Academy
September 2005 to September 2009
Experiences
Computer Maintenance Technician
Chest Computers
September 2010 to February 2011
Manage, repair, install “hardware and software”, maintain computers, laptop and network issues.
Advanced Technical Support Specialist
TEData
Since July 2016
Explain Email and Hosting, static IP service presentation and installation for new customers.
Handle technical problems related to mails, domain, hosting, Real IPs and other value added services.
Isolate and determine the cause of technical problems, troubleshoot it and escalate to responsible teams whenever needed.
Escalate general / repeated complaints and offer potential solutions.
Achieve customer satisfaction by handling their problems quickly and efficiently.
Technical Support Specialist
TEData
March 2011 to July 2016
Activate ADSL Service for new customers for the first time.
Resolve customer complaints and problems and escalate issues to appropriate persons/teams whenever needed.
Provide customer with knowledge about ADSL service and achieve customer satisfaction, which leads to a long term profitable relationship
Create technical tickets for customer’s problems and handling orders.
Skills
Language Skills
Arabic Language
Expert
English Language
Good
Computer Skills
Operating Systems "Microsoft Windows"
Good
Data Suites [Microsoft Office]
Word
Advanced
Excel
Good
PowerPoint
Good
Access
Intermediate
Programming Languages
Programming knowledge in VB6, C++
Good
Excellent programming knowledge in VB6 with Adodc and Data Reports.
Advanced
Good programming knowledge in C++, Virtual Pascal, Prolog.
Good
Web development
Good knowledge of webpage design using HTML, PHP, CSS.
Good
Soft skills
Ability to work as a member in a team.
Ability to work under pressure.
Have a good attitude with my managers
Ability to manage difficult tasks.
Leadership skills.
Easy understanding of new products
Self-confidence.
Self-motivated.
Initiative.
Hard worker
Honest