Seeking to work as a banker where my knowledge and experience can be developed to have an impressive contribution in my field
Employed
Available
• Date of Birth :11/04/1994 • Address : 17 Alroda street- banha -Qalyubia • Nationality : Egyptian-Italian • Marital Status : single • Military Status : Exempted
Responsible for 25 agents, keeping up with their multiple targets, ( AHT , NPS, NBA, Acquisition, Quality, Transfers ), Responsible for any leave requests, ( Exam leaves, Sick, Annual, Unpaid Leave ), Listening to live calls to be aware of their performance on daily basis and provide immediate feedback via email or on one to one meetings, Quality Quota per month, average 3 calls per each member, attending meetings with the Operation manager to check how to improve the house overall, Taking on Call escalations on daily basis to ensure proper customer service provided, Responsible for any Credit added to customer’s accounts and confirm its validity, handling any shift changes or swaps. Creating analysis to check the weekly performance for the team and find out strength and weaknesses and areas of improvement. Daily briefing to deliver packs and monthly team meeting to reward top performers.
