I am active, dynamic, honesty, respect and self dependent person, Cooperative person and believe in team spirit, working under pressure, Smart, presentable and excellent experience in customer service skills, High presentation and communication skills.
Always trying to modify & update myself through taking different courses in various subjects to increase my personal & technical skills
Responsibility Description: Handle 12 showrooms in UAE, with 38 expert salesmen, support Sales & marketing for our office in KSA, handle business plan and sales for agent of Sudan.
Staff & Customer Care:
Hiring, training, supervising and appraising staff, Provide Them with product knowledge Make the schedule of workers Notify staff of new procedures or policies Assign workers to specific projects such as redisplay or restocking Supervise and control all arrangements related to client’s queries. Coordinating with internal and external customers as necessary. Coordinate the preparation of month-end sales MIS for the sales teams and the payment of commissions. Build and maintain effective communication with relevant teams and units to ensure free flow of information, ideas and feedback. Make sure staffs give good customer services. Receive new idea and suggestion from staff to be collected, reviewed and evaluated, Develop a program estimate of the reward those who contribute the best ideas during the year. Handling & filtering customers' complaints received Responsible for communication and negotiation with dealers, some government, big private establishments in UAE and 3 agents in Middle East. Responsible for company’s participation in local exhibitions ( contract, build, display and full managemnt
Boutiques: To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner. Effectively manage the performance of store managers to drive and maximise sales performance across all sites, coaching direct reports to reach their potential. Ensure all stores adhere to compliance requirements in all areas of operational activity, company policies and procedures Ensuring that stock levels are constantly maintained and that there are no shortages. Managing budgets for all showrooms Maintaining statistical and financial records Overseeing pricing and stock control Place orders with vendors or wholesalers Setting up sales promotion plan to achieve and increase sale target. Mange the sales cycle of the shop, Make reports about best sellers for all brands Reporting weekly and monthly all above responsibilities to the upper management. Back Office: Managed catalog and price list production, including creative direction, photo shoots, bid process and press checks Launched introduction of new product to marketplace, including packaging, sales aids, visual merchandising, public relations, media planning and annual trade show attendance. Maximising profitability and meeting sales targets by found solution for slow moving models and promotional lines. Design and manufacture all company customize display gift products, profile, giveaways. Handle all company social media ( Facebook-YouTube chancel – linked In – Mail Shoot and SMS shoots. Assisting online customers with their inquiries by providing guidance via e-mail (such as customer care, customer service and Contact us), telephone and traditional mail Send SMS shots and EMAIL shots for customers in all occasion ( Greeting, Special offers, New arrival and festival discount) Single handedly managed the 'VIP Preferred Customer' loyalty marketing and market research programs. Analyzed 'Preferred Customer' database to reduce undeliverable promotional materials. Monitored market trends and competitor activity to ensure high campaign ROI and customer retention.
