Mohamed Khashaba

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Experiences

Responsibility Description:
Handle 12 showrooms in UAE, with 38 expert salesmen, support Sales & marketing for our
office in KSA, handle business plan and sales for agent of Sudan.
Staff & Customer Care:
 Hiring, training, supervising and appraising staff, Provide Them with product knowledge
 Make the schedule of workers
 Notify staff of new procedures or policies
 Assign workers to specific projects such as redisplay or restocking
 Supervise and control all arrangements related to client’s queries.
 Coordinating with internal and external customers as necessary.
 Coordinate the preparation of month-end sales MIS for the sales teams and the payment of
commissions.
 Build and maintain effective communication with relevant teams and units to ensure free flow
of information, ideas and feedback. Make sure staffs give good customer services.
 Receive new idea and suggestion from staff to be collected, reviewed and evaluated, Develop a
program estimate of the reward those who contribute the best ideas during the year.
 Handling & filtering customers' complaints received
 Responsible for communication and negotiation with dealers, some government, big private
establishments in UAE and 3 agents in Middle East.
 Responsible for company’s participation in local exhibitions ( contract, build, display and full
managemnt
Boutiques:
 To ensure that all performance issues, and other issues within the shop, are addressed in an
appropriate and timely manner.
 Effectively manage the performance of store managers to drive and maximise sales
performance across all sites, coaching direct reports to reach their potential.
 Ensure all stores adhere to compliance requirements in all areas of operational activity,
company policies and procedures
 Ensuring that stock levels are constantly maintained and that there are no shortages.
 Managing budgets for all showrooms
 Maintaining statistical and financial records
 Overseeing pricing and stock control
 Place orders with vendors or wholesalers
 Setting up sales promotion plan to achieve and increase sale target.
 Mange the sales cycle of the shop, Make reports about best sellers for all brands
 Reporting weekly and monthly all above responsibilities to the upper management.
Back Office:
 Managed catalog and price list production, including creative direction, photo shoots, bid
process and press checks
 Launched introduction of new product to marketplace, including packaging, sales aids, visual
merchandising, public relations, media planning and annual trade show attendance.
 Maximising profitability and meeting sales targets by found solution for slow moving models
and promotional lines.
 Design and manufacture all company customize display gift products, profile, giveaways.
 Handle all company social media ( Facebook-YouTube chancel – linked In – Mail Shoot and
SMS shoots.
 Assisting online customers with their inquiries by providing guidance via e-mail (such as
customer care, customer service and Contact us), telephone and traditional mail
 Send SMS shots and EMAIL shots for customers in all occasion ( Greeting, Special offers,
New arrival and festival discount)
 Single handedly managed the 'VIP Preferred Customer' loyalty marketing and market research
programs. Analyzed 'Preferred Customer' database to reduce undeliverable promotional
materials.
 Monitored market trends and competitor activity to ensure high campaign ROI and customer
retention.

Responsible in executing orders and customer follow up delivery and payment.
 Provide all customers with new collection and new promotions.
 Make good relation with my customer and listen for them suggestion and complains.
 Trying to solve the complains of customers by myself and if can't inform
My management with it.
 Make report about best customers and best units of products.
 Reporting daily, weekly and monthly to the management.

In Shooter we are supplier for stationary and plastic item for most of
Government establishment’s, ministries and banks in U.A.E.
 Responsible in executing orders and customer follow up.
 I am player in team work .and have good experience to make good relation between
Company and customer.
 Find ideas to open new market and increase our sales.

Responsible in executing orders and customer follow up in Mansoura area.
 Follow up the delivery to customers and collect the payment.
 I setup good relation between company and customers.
 Provide our sales management with customers needs and our competition in the market.
 Make reports about best sells units

Education

Bachelor’s degree in Commerce & business administration

Skills

Retail management

Expert
Retail sales

Expert
Retail Marketing

Expert

Customer Satisfaction

Expert
Customer Relations

Advanced
Customer Experience

Expert

Marketing Strategy

Good
Marketing Communications

Advanced
Marketing Management

Advanced
Social media marketing

Advanced
Business Development

Good
Online marketing

Advanced

MS Office

Expert
Knowledge of Adobe Photoshop

Good
Proshow media for movies

Good

Interests

Romantic & Action movies

Slow music
Traditional Arabic songs

Business travel

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Retail Marketing Manager

Retail Marketing Manager

Sales Executive

Sales Executive

Area Salesman

Bachelor

Mansoura University, Faculty of Commerce

My Resume

Retail

Customer Service

Marketing

Computer literacy

Film

Music

Travel