Mohamed Hasouna
Accountant / Airline Agent
34 years old
Driving License
Mansoura (12345)
Employed
Available
Seeking a challenging position in Multi National Company where my skills can be utilized for the development of my carrier path & the organization.
cashier
International Co. For Import & Export
Since January 2016
Mansoura
Egypt
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Bag items carefully
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Bag, box or wrap packages
- Pleasantly deal with customers to ensure satisfaction
Airline Agent
Banadora Tourism Company
August 2012
to October 2015
Mansoura
Egypt
- Proven record of pleasantly greeting customers as they arrive at the counter and providing them with required information
- Highly experienced inquiring into their specific seating preferences and ensuring that they are provided the right seats
- Deep insight into handling label / tag issuing activities, placing special focus on ensuring that information on them corresponds with their tickets
- Skilled in handling baggage weighing operations by efficiently and safely placing bags on weighing machines and accurately noting weights
- Hands-on experience in verifying ticket information with passengers’ personal identification and issuing corresponding boarding passes
- Deeply familiar with providing additional and well-placed support to first-time travelers by efficiently leading them through immigration and customs departments and procedures
- Effectively able to determine requirements of special needs passengers, elderly passengers and children, and provide them with extra care and guidance
- Well-versed in handling both cash and credit card transactions to process payments for tickets and extra baggage
- Demonstrated ability to handle customers’ complaints to ensure their satisfaction and repeat business opportunities
- Competent in handling reservations over the telephone and in person, along with ensuring that customers’ / passengers’ records are maintained confidentially
