Mohamed Hasouna

Resume created on DoYouBuzz

Experiences

Handle cash, credit or check transactions with customers
Scan goods and collect payments
Ensure pricing is correct
Issue change, receipts, refunds, or tickets
Redeem stamps and coupons
Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
Make sales referrals, cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Bag items carefully
Greet customers when entering or leaving establishment
Maintain clean and tidy checkout areas
Keep reports of transactions
Process returns and check to see if items are damaged
Answer customers' questions and get a manager if answer doesn't solve the issue
Bag, box or wrap packages
Pleasantly deal with customers to ensure satisfaction

Proven record of pleasantly greeting customers as they arrive at the counter and providing them with required information
Highly experienced inquiring into their specific seating preferences and ensuring that they are provided the right seats
Deep insight into handling label / tag issuing activities, placing special focus on ensuring that information on them corresponds with their tickets
Skilled in handling baggage weighing operations by efficiently and safely placing bags on weighing machines and accurately noting weights
Hands-on experience in verifying ticket information with passengers’ personal identification and issuing corresponding boarding passes
Deeply familiar with providing additional and well-placed support to first-time travelers by efficiently leading them through immigration and customs departments and procedures
Effectively able to determine requirements of special needs passengers, elderly passengers and children, and provide them with extra care and guidance
Well-versed in handling both cash and credit card transactions to process payments for tickets and extra baggage
Demonstrated ability to handle customers’ complaints to ensure their satisfaction and repeat business opportunities
Competent in handling reservations over the telephone and in person, along with ensuring that customers’ / passengers’ records are maintained confidentially

Skills

Accountant / Airline Agent