Developed and modified triggers, packages, functions and stored procedures for data conversions and Developed Actuate Reports and Oracle Reports to fulfill the reporting needs of the users
• An ability to assess each customer/employee's IT knowledge levels • Ability to deal with difficult callers • Logical thinker • Good analytical and problem solving skills • Up-to-date technical knowledge • An in depth understanding of the software and equipment your customers/employees are using • Good interpersonal and customer care skills • Good accurate records keeping