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Mohamed
Ashraf
Translator at SHR Interaktif Servisler San. ve Tic. A.Ş
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34 years old
Egypt
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Employed
Available
Resume created on DoYouBuzz
Experiences
Game Masters Team Leader
Tahadi Games Media
July 2011 to 2012
Responsible for the process of hackers/rules violators detection and punishment.
Responsible for allocating tasks to Game Masters according to their skills and understanding of the product
Responsible for guiding Junior Game Masters through the system.
Responsible for generating and sending daily reports for the Game Masters daily progress to the high management.
Responsible for Testing new content for any of the company's products.
Responsible for generating and sending daily reports for the daily top faced issues by the players to each product team.
Responsible for handling player’s issues on Kayako (Ticketing Support System) English/Arabic
Responsible for handling more critical/crucial issues
Responsible for investigating in Account Hack/Theft cases.
Responsible for generating daily report with the whole team daily progress
Responsible for Testing/Documenting/Reporting bugs/glitches of any of the company's products
