Experience — Mohamed Ashraf

Resume created on DoYouBuzz

Experiences

localization of new projects and content related to them
Conducting the LQA process for new projects/content
Managing the game's community on the company social media channels
Handling a team of Game Masters/Game Advisors who contact directly with the users
Creating content for the games' social media pages and accounts
Investigating account hack/theft cases

Company Description

Online games' developer and publisher.

Company website

https://yallagamez.com/

Localization and LQA of projects published by our company in the MEA region
Translating and Creating SEO Articles
Creating game reviews about other games to be posted on websites related to the our company

Responsible for testing/documenting Bugs [test/live servers]
Responsible for handling the players' community in all games
Responsible for executing In-Game events
Responsible for handling the players issues through the tickets support system
Recruiting volunteering players to act as new players tutors
Responsible for testing new content in all games [test/live servers]
Responsible for applying the rules on violators like illegal software users
Responsible for the new Game Masters training and knowledge transfer
Responsible for Investigating in Hacking cases
Responsible for testing, reporting and documenting the pros and cons of any new game for the company

Responsible for planning and executing events on Facebook
Responsible for keeping the Facebook pages of all the games under control
Responsible for keeping the pages active and growing by posting relevant stuff to our games
Responsible for posting announcements and news about all games

Responsible for the process of hackers/rules violators detection and punishment.
Responsible for allocating tasks to Game Masters according to their skills and understanding of the product
Responsible for guiding Junior Game Masters through the system.
Responsible for generating and sending daily reports for the Game Masters daily progress to the high management.
Responsible for Testing new content for any of the company's products.
Responsible for generating and sending daily reports for the daily top faced issues by the players to each product team.
Responsible for handling player’s issues on Kayako (Ticketing Support System) English/Arabic
Responsible for handling more critical/crucial issues
Responsible for investigating in Account Hack/Theft cases.
Responsible for generating daily report with the whole team daily progress
Responsible for Testing/Documenting/Reporting bugs/glitches of any of the company's products

Responsible for Testing new content for any of the company's products.
Responsible for the process of hackers/rules violators detection and punishment.
Responsible for handling more critical/crucial issues
Responsible for guiding Junior Game Masters through the system.
Responsible for generating daily report with the whole team daily progress
Responsible for investigating in Account Hack/Theft cases.
Responsible for handling player’s issues on Kayako (Ticketing Support System) English/Arabic
Responsible for Testing/Documenting/Reporting bugs/glitches of any of the company's products

Responsible for applying the company's rules and policies In-Game.
Responsible for the community handling In-Game.
Responsible for events running In-Game.
Responsible for checking for bugs/glitches and reporting it to product management team.

Mohamed Ashraf