Mohamed Ashraf
Translator at SHR Interaktif Servisler San. ve Tic. A.Ş
Project Manager
MaxOn Soft Corp. (YallaGamez)
Since November 2016
Full-time
- localization of new projects and content related to them
- Conducting the LQA process for new projects/content
- Managing the game's community on the company social media channels
- Handling a team of Game Masters/Game Advisors who contact directly with the users
- Creating content for the games' social media pages and accounts
- Investigating account hack/theft cases
Localization Specialist
Netmarble Turkey
April 2014
to August 2015
- Localization and LQA of projects published by our company in the MEA region
- Translating and Creating SEO Articles
- Creating game reviews about other games to be posted on websites related to the our company
Product Executive
Tahadi Games FZ-LLC
June 2013
to 2014
- Responsible for testing/documenting Bugs [test/live servers]
- Responsible for handling the players' community in all games
- Responsible for executing In-Game events
- Responsible for handling the players issues through the tickets support system
- Recruiting volunteering players to act as new players tutors
- Responsible for testing new content in all games [test/live servers]
- Responsible for applying the rules on violators like illegal software users
- Responsible for the new Game Masters training and knowledge transfer
- Responsible for Investigating in Hacking cases
- Responsible for testing, reporting and documenting the pros and cons of any new game for the company
Social Media Executive
Tahadi Games FZ-LLC
August 2012
to 2013
- Responsible for planning and executing events on Facebook
- Responsible for keeping the Facebook pages of all the games under control
- Responsible for keeping the pages active and growing by posting relevant stuff to our games
- Responsible for posting announcements and news about all games
Game Masters Team Leader
Tahadi Games Media
July 2011
to 2012
- Responsible for the process of hackers/rules violators detection and punishment.
- Responsible for allocating tasks to Game Masters according to their skills and understanding of the product
- Responsible for guiding Junior Game Masters through the system.
- Responsible for generating and sending daily reports for the Game Masters daily progress to the high management.
- Responsible for Testing new content for any of the company's products.
- Responsible for generating and sending daily reports for the daily top faced issues by the players to each product team.
- Responsible for handling player’s issues on Kayako (Ticketing Support System) English/Arabic
- Responsible for handling more critical/crucial issues
- Responsible for investigating in Account Hack/Theft cases.
- Responsible for generating daily report with the whole team daily progress
- Responsible for Testing/Documenting/Reporting bugs/glitches of any of the company's products
Senior Game Master
Tahadi Games Media
October 2010
to 2011
- Responsible for Testing new content for any of the company's products.
- Responsible for the process of hackers/rules violators detection and punishment.
- Responsible for handling more critical/crucial issues
- Responsible for guiding Junior Game Masters through the system.
- Responsible for generating daily report with the whole team daily progress
- Responsible for investigating in Account Hack/Theft cases.
- Responsible for handling player’s issues on Kayako (Ticketing Support System) English/Arabic
- Responsible for Testing/Documenting/Reporting bugs/glitches of any of the company's products
Junior Game Master
Tahadi Games Media
August 2010
to 2010
- Responsible for applying the company's rules and policies In-Game.
- Responsible for the community handling In-Game.
- Responsible for events running In-Game.
- Responsible for checking for bugs/glitches and reporting it to product management team.
