Senior IT Manager, broad-based expertise in strategic business planning, project, service management, and staff leadership and development to acheave both corporate and client objectives, proven success in motivating cross-functionnal teams. Implementing best practicies, and surpassing quality standards.
VDI Project Director (Virtual Desktop Infrastructure based on vmware).
Manager of 7 Teams : Unix/Microsoft Team – Security Team – Applications Support Team – Database and Backup Team – Network Team – Hotline Team – OSS Team, 32 IT experts
Effective budget planning and follow-up as per CAPEX and OPEX plans and guidelines.
Define maintenance contracts including clear and measurable KPI’s in terms of systems availability and average incident resolution time (HP, CISCO, EMC, IBM, FORTINET, ...).
Ensuring that all critical servers, networks and applications are managed, maintained and monitored, ensuring that their associated KPI's are achieved, making improvement recommendations as appropriate.
Purchasing of all IT related equipment’s and negotiation and management of maintenance contracts with suppliers.
Successfully implemented an Expert Service Desk based on ITIL principles, HP Service Manager.
Design, provision and testing of the disaster recovery plan to provide business continuity as defined by the business requirements.
Management and maintenance of all software licensing and IT inventory.
Maintaining awareness of current and future technologies and where appropriate recommending and introducing these to the business. Also, introducing and integrating new technologies requested by the business into the environment.
