Senior IT Manager, broad-based expertise in strategic business planning, project, service management, and staff leadership and development to acheave both corporate and client objectives, proven success in motivating cross-functionnal teams. Implementing best practicies, and surpassing quality standards.
A critical department in charge of supporting all IT plateforms: hardware, software, network and security. 7 services: IT Security&Network, OSS, System, Applications & Cloud support, DBA & BACKUP, Shops deployment and HelpDesk.
Maintenance of all information technology equipments: Servers - Storage - Switchs - routers - Firewalls ...
Hire, develop, mentor, and train the IT staff.
scheduling backup of systems and all databases sessions.
Responsible for the management of the organization’s email plateforme: MS Exchange - AD - DNS.
Make recommendations for the improvement of IT department.
Handle the organization’s hosting information.
Handle diagnosis and troubleshooting of servers to discover and solve hardware and software faults.
Implement OSS Platforms and Fault Management platforms: HP Temip - HP BSM - HP SM ...
Managing Support Contrats: HP - EMC - IBM - VMWARE - MICROSOFT - GENESYS ...
