Expériences — Mohamed Ali Ben Chaâbane

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Experiences

A critical department in charge of supporting all IT plateforms: hardware, software, network and security.
7 services: IT Security&Network, OSS, System, Applications & Cloud support, DBA & BACKUP, Shops deployment and HelpDesk.
Maintenance of all information technology equipments: Servers - Storage - Switchs - routers - Firewalls ...
Hire, develop, mentor, and train the IT staff.
scheduling backup of systems and all databases sessions.
Responsible for the management of the organization’s email plateforme: MS Exchange - AD - DNS.
Make recommendations for the improvement of IT department.
Handle the organization’s hosting information.
Handle diagnosis and troubleshooting of servers to discover and solve hardware and software faults.
Implement OSS Platforms and Fault Management platforms: HP Temip - HP BSM - HP SM ...
Managing Support Contrats: HP - EMC - IBM - VMWARE - MICROSOFT - GENESYS ...

- CLOUD IAAS SOLUTION Project Director
- WEB HOSTING Project Director
- MSSP Project Director
A business oriented department in charge of development and building VAS and Cloud solutions: software, network, Vas & Cloud Offers.
Composed by 3 services: VAS Offers, New Business Solutions, Cloud Solutions.
Engaging with customers to elicit business needs and targets, capturing, analysing and translating customers’ requirements into detailed requirement specs and work packages.
Analysing solution interfaces, performing impact analysis, dimensioning, and network design.
Developing and Implementing viable end-to-end solution architecture and aligning it with strategies, infrastructures, and technologies: PUBLIC CLOUD - MSSP - IPCENTREX - WEB HOSTING ...
Helping to shape RFPs where possible as well as responding to RFPs being issued.
Creating new business opportunities and add-on sales.
Requirements Specifications, Scope of Work, Statement of Compliance, Impact Analysis, High-level Design, Network Design, Detailed Solution/Software Architecture, Cost/Pricing Estimations, WBS, Low-level Design Specification, Integration specification, Testing Specifications, User Acceptance Tests Procedures, Solution configuration scripts, and Data Migration Plans.

DRP Project Director: Disaster Recovery Program.
New OSS Project Director: Fault Management (Temip-OM-BSM), Service Manager (HP SM),
Performance umbrella (Optima) – Operations orchestration
Developing ITIL Processes: Incident – Change – Helpdesk - Release.
MS Exchange migration Project Director.
VDI Project Director (Virtual Desktop Infrastructure based on vmware).
Manager of 7 Teams : Unix/Microsoft Team – Security Team – Applications Support Team –
Database and Backup Team – Network Team – Hotline Team – OSS Team, 32 IT experts
Effective budget planning and follow-up as per CAPEX and OPEX plans and guidelines.
Define maintenance contracts including clear and measurable KPI’s in terms of systems availability and average incident resolution time (HP, CISCO, EMC, IBM, FORTINET, ...).
Ensuring that all critical servers, networks and applications are managed, maintained and monitored,
ensuring that their associated KPI's are achieved, making improvement recommendations as
appropriate.
Purchasing of all IT related equipment’s and negotiation and management of maintenance contracts
with suppliers.
Successfully implemented an Expert Service Desk based on ITIL principles, HP Service Manager.
Design, provision and testing of the disaster recovery plan to provide business continuity as defined
by the business requirements.
Management and maintenance of all software licensing and IT inventory.
Maintaining awareness of current and future technologies and where appropriate recommending and
introducing these to the business. Also, introducing and integrating new technologies requested by
the business into the environment.

Supervise a team of five system administrators. Responsible for supporting their operational and
project tasks.
Evaluate and propose new or improved technologies, services, procedures and policies.
Negotiate support contract with suppliers, HP ORACLE CISCO FUJITSU IBM.
Deploy new software, BSCS, PEOPLESOFT CRM, ORACLE APPLICATIONS ...
As part of the Services management team, work to sustain, improve and extend the quality and type
of services that we provide to our user community.
Project manager of fault management software, HP OM and helpdesk HP SERVICE MANAGER.
Project Manager of Centralized Backup Solution: HP DATA PROTECTOR.
Project Manager of SCHEDULER SOLUTION: UC4.

Administration of all Unix servers.
Administration of High Availability Solutions: MC/SG, VARITAS ...
Administration of Storage systems: HP EMC ...

Installations/upgrades/patches for Oracle 8i thru 9i, Oracle Designer/2000,
Oracle Developer/2000, Oracle Enterprise Manager.
Oracle Database Development, Performance Tuning, and Sql tuning
Oracle Backup and Recovery.
Maintain Update, and Monitor Oracle Database Performance and Health.
Configuration management of Oracle Databases, Trouble Shooting
Versions: 11.0.3
Modules: GL, AP, AR, AOA , ALERT , OE, PO, DISCOVERER.
Upgrades/patches for Oracle Applications
Oracle Applications Tuning.Cloning of Oracle Application from Production to integration systems.
Import the old accounts writing, customers, customer’s bill, suppliers, and
supplier’s bill from old system COBOL) to oracle applications.

Company Description

Wided Services is a consulting company of one the most successful industrial group of
companies in Tunisia, I was responsible of implementing Oracle Applications and other
softwares in the group companies (more than 10 companies more than 2000
employees).

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Mohamed Ali Ben Chaâbane

IT Support Assistant Director

Consultant Indépendant Senior ICT

IT Support Assistant Director

IT VAS & CLOUD Assistant Director

IT Infrastructure Assistant Director

System Engineering Manager

System Engineer

GMH: Wided services