Mohamed Ali Ben Chaâbane
IT Support Assistant Director
52 years old
Driving License
Carthage (2016) Tunisia
Professional Status
Available soon
Available
About Me
Senior IT Manager, broad-based expertise in strategic business planning, project, service management, and staff leadership and development to acheave both corporate and client objectives, proven success in motivating cross-functionnal teams.
Implementing best practicies, and surpassing quality standards.
Implementing best practicies, and surpassing quality standards.
IT Support Assistant Director
OOREDOO TUNISIA
May 2016
to November 2021
- A critical department in charge of supporting all IT plateforms: hardware, software, network and security.
7 services: IT Security&Network, OSS, System, Applications & Cloud support, DBA & BACKUP, Shops deployment and HelpDesk. - Maintenance of all information technology equipments: Servers - Storage - Switchs - routers - Firewalls ...
- Hire, develop, mentor, and train the IT staff.
- scheduling backup of systems and all databases sessions.
- Responsible for the management of the organization’s email plateforme: MS Exchange - AD - DNS.
- Make recommendations for the improvement of IT department.
- Handle the organization’s hosting information.
- Handle diagnosis and troubleshooting of servers to discover and solve hardware and software faults.
- Implement OSS Platforms and Fault Management platforms: HP Temip - HP BSM - HP SM ...
- Managing Support Contrats: HP - EMC - IBM - VMWARE - MICROSOFT - GENESYS ...
IT VAS & CLOUD Assistant Director
OOREDOO TUNISIA
May 2015
to May 2016
- CLOUD IAAS SOLUTION Project Director
- WEB HOSTING Project Director
- MSSP Project Director
- CLOUD IAAS SOLUTION Project Director
- A business oriented department in charge of development and building VAS and Cloud solutions: software, network, Vas & Cloud Offers.
Composed by 3 services: VAS Offers, New Business Solutions, Cloud Solutions. - Engaging with customers to elicit business needs and targets, capturing, analysing and translating customers’ requirements into detailed requirement specs and work packages.
- Analysing solution interfaces, performing impact analysis, dimensioning, and network design.
- Developing and Implementing viable end-to-end solution architecture and aligning it with strategies, infrastructures, and technologies: PUBLIC CLOUD - MSSP - IPCENTREX - WEB HOSTING ...
- Helping to shape RFPs where possible as well as responding to RFPs being issued.
- Creating new business opportunities and add-on sales.
- Requirements Specifications, Scope of Work, Statement of Compliance, Impact Analysis, High-level Design, Network Design, Detailed Solution/Software Architecture, Cost/Pricing Estimations, WBS, Low-level Design Specification, Integration specification, Testing Specifications, User Acceptance Tests Procedures, Solution configuration scripts, and Data Migration Plans.
IT Infrastructure Assistant Director
OOREDOO TUNISIA
May 2013
to May 2015
- DRP Project Director: Disaster Recovery Program.
- New OSS Project Director: Fault Management (Temip-OM-BSM), Service Manager (HP SM),
Performance umbrella (Optima) – Operations orchestration - Developing ITIL Processes: Incident – Change – Helpdesk - Release.
- MS Exchange migration Project Director.
- VDI Project Director (Virtual Desktop Infrastructure based on vmware).
- Manager of 7 Teams : Unix/Microsoft Team – Security Team – Applications Support Team –
Database and Backup Team – Network Team – Hotline Team – OSS Team, 32 IT experts - Effective budget planning and follow-up as per CAPEX and OPEX plans and guidelines.
- Define maintenance contracts including clear and measurable KPI’s in terms of systems availability and average incident resolution time (HP, CISCO, EMC, IBM, FORTINET, ...).
- Ensuring that all critical servers, networks and applications are managed, maintained and monitored,
ensuring that their associated KPI's are achieved, making improvement recommendations as
appropriate. - Purchasing of all IT related equipment’s and negotiation and management of maintenance contracts
with suppliers. - Successfully implemented an Expert Service Desk based on ITIL principles, HP Service Manager.
- Design, provision and testing of the disaster recovery plan to provide business continuity as defined
by the business requirements. - Management and maintenance of all software licensing and IT inventory.
- Maintaining awareness of current and future technologies and where appropriate recommending and
introducing these to the business. Also, introducing and integrating new technologies requested by
the business into the environment.
System Engineering Manager
OOREDOO TUNISIA
February 2005
to February 2013
- Supervise a team of five system administrators. Responsible for supporting their operational and
project tasks. - Evaluate and propose new or improved technologies, services, procedures and policies.
- Negotiate support contract with suppliers, HP ORACLE CISCO FUJITSU IBM.
- Deploy new software, BSCS, PEOPLESOFT CRM, ORACLE APPLICATIONS ...
- As part of the Services management team, work to sustain, improve and extend the quality and type
of services that we provide to our user community. - Project manager of fault management software, HP OM and helpdesk HP SERVICE MANAGER.
- Project Manager of Centralized Backup Solution: HP DATA PROTECTOR.
- Project Manager of SCHEDULER SOLUTION: UC4.
System Engineer
OOREDOO TUNISIA
2002
to 2005
- Administration of all Unix servers.
- Administration of High Availability Solutions: MC/SG, VARITAS ...
- Administration of Storage systems: HP EMC ...
GMH: Wided services
GMH: WIDED SERVICES
February 2000
to February 2002
- Installations/upgrades/patches for Oracle 8i thru 9i, Oracle Designer/2000,
Oracle Developer/2000, Oracle Enterprise Manager. - Oracle Database Development, Performance Tuning, and Sql tuning
Oracle Backup and Recovery. - Maintain Update, and Monitor Oracle Database Performance and Health.
- Configuration management of Oracle Databases, Trouble Shooting
Versions: 11.0.3
Modules: GL, AP, AR, AOA , ALERT , OE, PO, DISCOVERER. - Upgrades/patches for Oracle Applications
- Oracle Applications Tuning.Cloning of Oracle Application from Production to integration systems.
- Import the old accounts writing, customers, customer’s bill, suppliers, and
supplier’s bill from old system COBOL) to oracle applications.
Practitioner in Service Management Release and Control (IPRC)
Since February 2012
ITIL V3
Since February 2016
-
Solution Architect
Expert
-
System Engineering
Expert
-
UNIX Systems
Expert
-
Virtualization
Expert
-
Storage
Expert
-
Open Source Solutions
Advanced
-
Fault Management Solutions
Advanced
-
Designing VAS Offers and Solutions
Expert
-
Public and Private Cloud Solutions
Expert
-
Support Contract Negociation
Expert
-
Leadership
Advanced
-
Coaching
Advanced
-
Disaster Recovery Implementation
Advanced
