Mohamad Elhajj
Supervisor Airport Services
33 years old
Driving License
Dubai
Employed
Available
Professionally qualified and result-driven. Seek challenging position in an innovative organization to channelize my professional capabilities and develop higher latency of learning both personally and professionally
Supervisor Airport Services
EMIRATES AIRLINES
Since August 2010
Dubai
- Provide independent decision making and strong leadership to the team, to achieve consistently high quality services to our customers, in compliance with Standard Operating Procedures
- Support, motivate and mentor others, specifically new starters.
- Ensure real time deployment of team members at designated area, and that they adhere to the Safety Policy and Security Standards of the company
- Establish Development Plans for front-line staff
- Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction
Customer service representative
CAPUOLA TELE SERVICES
September 2008
to September 2010
Dubai
- Handling inbound/outbound calls in a friendly and professional manner
- Greeting customers and establishing a positive professional relationship
Detailed Description
- Reporting to CRM software by entering all complaint, suggestion, notification, emergency and appreciation cases from customers and sending them to the concerned operation department.
