Hotel Manager @ Sunrise Hanoi Hotel

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Experiences

Create property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line.
Responsible for maximizing revenue and maintain the highest standard of services to the guests.
Provide overall leadership, guidance and direction to Sunrise BBQ restaurant and Sunrise Spa to obtain expected revenue separately.
Monitored inventories of supplies and equipment, ensuring that all purchases are within budget and made from approved vendors.
Planned and coordinated a weekly staff schedule to accommodate the ongoing and seasonal needs of the property.
Recruited, hired, trained, evaluated, and counseled front desk and housekeeping personnel in accordance with state and federal employment regulations.
Responded to all emergency situations as needed through property procedures and handled all guest issues and request.
Worked directly with a regional sales office to coordinate sales and marketing and meet occupancy objectives.

Minh Thu