Greet and register guests at a 3 star hotel; memorizing guests' faces and name to ensure personalized service throughout guest stays.
Maintain hotel's ratings in Tripadvisor's Top 10 best hotels in Hanoi; reached Top 3 for three weeks; and reached Number 1 four times in 6 months.
Professional-trained in using SMILE system, room inspection, providing information in local lifestyle, tourist attractions; providing attentive service.
Take and confirm guest's reservations over phone, email, Online Travel Agent channels (Booking.com, Agoda, Expedia,...) or in person; ensure hotel's occupancy.
Manage Front Office staff work tasks; ensure service quality and make weekly report to General Manager.
