Experience — Minh Thu

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Experiences

Cooperate with Partners and other executives to plan and execute audit, tax, or other consulting engagements involving Mandarin speaking clients.
Cooperate with the Partners and executives to manage Chinese client accounts including managing client’s relationship, requirements, meetings etc.
Cooperate with the Partners and executives to develop and execute business development strategies for the Mandarin market.

Interpret and in charge of contacting and exchanging information with foreign partners (consulting units, manufacturers, suppliers...).
Follow up the work plan, deploy and carry out the work assigned by the operation consultant
Monitor, update, summarize and report on the progress of the implementation of the various tasks of the project
Obtain and continuously update project information, documents and designs and make them available to relevent units in a timely manner
Evaluate and analyze the progress and quality of professional work, reporting to the Operations Consultant
Assist operation consultant in preparing documents
Manage professional entry and exit records and documents
Translate project documents and interpret at meetings if necessary
Meeting secretary, meeting minutes, summarizing and retaining the meeting content within the scope of project implementation
Organise and manage travel, accommodation, workshops and logistics materials for operational consultant

Create property budget, business plan, and forecasts; manage labor and property level expenses to achieve maximum flow-thru to the bottom line.
Responsible for maximizing revenue and maintain the highest standard of services to the guests.
Provide overall leadership, guidance and direction to Sunrise BBQ restaurant and Sunrise Spa to obtain expected revenue separately.
Monitored inventories of supplies and equipment, ensuring that all purchases are within budget and made from approved vendors.
Planned and coordinated a weekly staff schedule to accommodate the ongoing and seasonal needs of the property.
Recruited, hired, trained, evaluated, and counseled front desk and housekeeping personnel in accordance with state and federal employment regulations.
Responded to all emergency situations as needed through property procedures and handled all guest issues and request.
Worked directly with a regional sales office to coordinate sales and marketing and meet occupancy objectives.

Develop hotel's service standard and manage service quality toward guests.
Supervise hotel's staff during work; ensured that all guest-related issues are resolved in a timely manner consistent without a brand, its goals, and guests satisfaction objectives.
Ensured all front desk employees were trained and efficient with new systems and procedures, developed and facilitated training materials.
Take care of guest's experience before, during and after guest stays via email, phone or message; monitors guest satisfaction through contact with guests and the use of feedback on Tripadvisor, OTAs and other such platforms.
Maintain hotel's ratings on Tripadvisor in Top 10 best hotels in Hanoi.

Greet and register guests at a 3 star hotel; memorizing guests' faces and name to ensure personalized service throughout guest stays.
Maintain hotel's ratings in Tripadvisor's Top 10 best hotels in Hanoi; reached Top 3 for three weeks; and reached Number 1 four times in 6 months.
Professional-trained in using SMILE system, room inspection, providing information in local lifestyle, tourist attractions; providing attentive service.
Take and confirm guest's reservations over phone, email, Online Travel Agent channels (Booking.com, Agoda, Expedia,...) or in person; ensure hotel's occupancy.
Manage Front Office staff work tasks; ensure service quality and make weekly report to General Manager.

Citysmart Ltd, Company

February 2015 to October 2015

Full-time

Hanoi

Vietnam

Identifying and pursuing new business sales opportunities both by use of the company database, networking, B2B opportunities, exhibitions and client entertainment
Doing market research and market analysis
Cold calling to arrange meetings with potential customers
Delivering after-sale customer service
Organizing seminars and events
Building up marketing materials

Kim Lien Tourism Joint Stock Company

June 2014 to February 2015

Full-time

Hanoi

Vietnam

Front desk staff, responsible for welcoming guests and carrying check in/out procedures
Managing data and information of staying guests
Responsible for tour referrals and booking
Handling customers' complaints

Minh Thu