Michael Yaremko
Technical Support and Customer Service Professional
Professional Status
Student
Available
About Me
A highly motivated individual with over 8 years of experience working in Customer Service. Experiences range from Retail support, supporting a major financial software and specialized markets in the manufacturing industry. Well-versed in many different facets of customer and technical support, including experience in agent-support roles, as a part-time Subject Matter Expert and Level 2 and escalation support.
Skills
Customer Service
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Customer Relations
Maintaining relationships with customers in a brief point of contact, ensuring satisfaction and trust with the company.
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Troubleshooting Issues
Assessing customer issues based on verbal accounts and providing efficient technical knowledge that matches their skill levels.
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Customer Ticketing Systems
Experience and knowledge using both in-house and external (ZenDesk) CRMs.
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Inbound Marketing
Identifying new or alternative needs based on customer use of product and selling the service or feature that will resolve this need.
Software
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Windows
Usage and support with the Microsoft Windows operating systems, including XP, Vista, 7, 8.1, and 10.
- QuickBooks
- Microsoft SQL Server
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Microsoft Office
Knowledge and use of the Office suite of programs; Word, Excel, and PowerPoint primarily.
Tools of the Trade
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Data Entry
Inputting data into databases such as SQL, Access, and forms such as new data for CRMs.
- Software/VOIP Phones
- Hard Phones (Multiple Lines)
- Billing Software
- ZenDesk
