Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now

×

Michael Yaremko

Technical Support and Customer Service Professional

Home Experiences Education Skills
Download my PDF resume
LinkedIn
Contact me
Professional Status
Student
Available
About Me
A highly motivated individual with over 8 years of experience working in Customer Service. Experiences range from Retail support, supporting a major financial software and specialized markets in the manufacturing industry. Well-versed in many different facets of customer and technical support, including experience in agent-support roles, as a part-time Subject Matter Expert and Level 2 and escalation support.
Resume created on DoYouBuzz
Experiences
  • Provided Year-End training for 100 agents.
  • Educated agents in a classroom environment for 1099 service and supplements for a major financial software.
  • Lead discussions of personal experience to expand upon provided material.
  • Achieved 100% completion 1 week in advance of goal.
  • Phone support escalation point-of-contact for Tier 1 agents and their customers.
  • Returned customer requests for contact regarding their issues and provided continued support until resolution.
  • Acted as floor supervisor for customers requesting they speak with one.
  • Volunteered as a walking floor resource for agents, answering their questions as needed.

Technical Support Professional

Convergys (Intuit)
September 2014 to June 2015
Full-time
Wilsonville
United States - Oregon
  • Provided phone support for financial bookkeeping software.
  • Assisted with testing and debugging software builds and updates while logging details for replication for development staff.
  • Assisted with software install and configuration utilizing SQL Server technologies.
  • Helped customers identify needs not currently covered in current utilization.
  • Provided email, phone, and chat support for point of sale software.
  • Provided technical information to development staff for troubleshooting and debugging.
  • Assisted with software install and configuration utilizing SQL Server technologies.
  • Assisted with implementation and deployment of new customers.
  • Helped customers identify new needs within their software usage.
  • Maintained working relationships with customers, ensuring continued satisfaction with support.
twitter facebook linkedin
Resume created on DoYouBuzz