I am passionately observant and always looking to positively influence the products and people I work with. I thrive on building and managing relationships to create contemporary solutions that aid in productivity and simplify human life by means of technology.
I also enjoy leading collaborative efforts and engaging others with thoughts and ideas to build applications based on market demand and real user experiences.
Oversaw the Tech Ops team to intimately understand issues with released and pre-released features, how they relate to customer usage and provide weekly updates to the business on the health of each product and project.
Led cross-functional teams to close 100+ open bugs and customer enhancement requests and saw a 7% annual decrease in call volume to customer support.
Worked closely with Product Management, Scrum Masters and Product Owners on backlog grooming using JIRA and release planning to incrementally deliver maximum value and quality to the market.
Demonstrated clear, articulate and well-organized oral and written communications styles to interact and establish rapports with over 500+ customers and co-workers with diverse styles, backgrounds and personalities.
Ensured I was well-versed in market requirements and product definition using best practices and end-to-end processes from conception through post-commercial release.
Instilled a winning, “can-do” spirit among team members to bring out the best in them, enhancing their quality of work.
